Now Assist status of my ticket showing Error.

[Abhinav Joshi2]

We are implementing Now Assist for Virtual Agent, I'm currently doing a simple operation to check the status of my ticket but I'm getting an error

"You don't have the required access to complete this request. Try another request."

I'm Admin on the platform, anyone facing this issue.

[Chris D]

Thanks this resolved it for me!

But still very strange that somehow it's triggering an inactive agent... the ootb Request Status Agent seems like it'll be useful for us so I have no issue activating that, but what other inactivate agents could be unintentionally triggered??

[shivani_verma]

Hi  

Can you please tell what did you mean by manual activation process here? I am facing the same issue, where my custom AI Agent is not triggering in VA.
My AI Agent is already enabled for VA, but still its not giving me any results for AI Agent inside VA and instead throwing this error ""You don't have the required access to complete this request. Try another request.""

[Philippe Luickx]

Make sure you have configured the "define user access" correctly: 

[Shane4]

Yea same ask, Im stuck behind this as well.

[Shane4]

I believe he meant this...