Now Assist status of my ticket showing Error.

Abhinav Joshi2 · 3 weeks ago

We are implementing Now Assist for Virtual Agent, I'm currently doing a simple operation to check the status of my ticket but I'm getting an error

"You don't have the required access to complete this request. Try another request."

I'm Admin on the platform, anyone facing this issue.

Abhinav Joshi2 · 3 weeks ago

Looks like there is manual activation processes for few AI agents which used to enable in platform as part of virtual agent like "Check my ticket status" rebranded and build as AI agent "Request Status Agent".

View solution in original post

Shane4 · 2 weeks ago

Yea same ask, Im stuck behind this as well.

kjawahar003 · 2 weeks ago

@Shane4

I'm not sure but I think he mentioned about this toggle button on AI agent. This is the AI agent I used in my LLM model VA, but still facing the same issue

Shane4 · 2 weeks ago

I believe he meant this...