Now Assist status of my ticket showing Error.

[Abhinav Joshi2]

We are implementing Now Assist for Virtual Agent, I'm currently doing a simple operation to check the status of my ticket but I'm getting an error

"You don't have the required access to complete this request. Try another request."

I'm Admin on the platform, anyone facing this issue.

[shivani_verma]

Hi  

Can you please tell what did you mean by manual activation process here? I am facing the same issue, where my custom AI Agent is not triggering in VA.
My AI Agent is already enabled for VA, but still its not giving me any results for AI Agent inside VA and instead throwing this error ""You don't have the required access to complete this request. Try another request.""

[Shane4]

Yea same ask, Im stuck behind this as well.

[JK9903]

@Shane4 

I'm not sure but I think he mentioned about this toggle button on AI agent. This is the AI agent I used in my LLM model VA, but still facing the same issue

[Shane4]

I believe he meant this...