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01-15-2026 01:57 PM
We are implementing Now Assist for Virtual Agent, I'm currently doing a simple operation to check the status of my ticket but I'm getting an error
"You don't have the required access to complete this request. Try another request."
I'm Admin on the platform, anyone facing this issue.
Solved! Go to Solution.
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01-18-2026 07:38 AM
Looks like there is manual activation processes for few AI agents which used to enable in platform as part of virtual agent like "Check my ticket status" rebranded and build as AI agent "Request Status Agent".
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2 weeks ago
And you have enabled the AI agent?
Also make sure that the rest of the setup is correct, e.g. define the roles that should have access.
If everything else is correct, debug the script. Add a gs.info() in the beginning and see if you get it in the log messages. If you get it - then the script has an issue. If not, then it happens before it reaches the script.
