OLA s not getting cancelled

[Krishna142]

Hello team,

Greetings

When updating the Case to a new Priority it did not cancel the old OLAs.

when changed the Impact/Urgency on one Case to change the Priority and SLA. It did not cancel the old OLA's.

Thanks,

Krishna.

[Jaspal Singh]

Hi Krishna,

Can you confirm if there are When to Cancel conditions added? You can confirm this is in SLA Definition's Start Condition tab.

[AndersBGS]

Hi @Krishna142 ,

Please look into the SLA deifinitions for the single OLA(s). How is the cancel conditions configured?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders