On-Call in Service Operations Workspace
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‎05-29-2024 04:28 AM
With the latest version of SOW, there is an on-call section that is more user friendly than the classic view; however, we have not found a way to limit the groups that are available to select when a user is trying to select a group to either edit their own group's schedule or view another group's schedule. When searching, the options shown include every group in the system - user criteria groups, knowledge groups, approval groups, etc. This makes searching difficult or confusing for the average user. Is there any way to limit the groups shown to those that are a defined type - like itil, 24x7 support?
Thank you!
Beth
#on-call #SOW #ITSM
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‎03-06-2025 10:29 AM
Hi @Beth Clingenpee,
Experiencing the same issue here.
Since last year have you had any success with limiting the groups displayed in On-Call to only be those of a certain type?
