On-call scheduling thru service operation workspace

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gaetanaumai
Tera Contributor

‎02-25-2026 12:02 PM

Hi, is there an updated set of video on on-call scheduling?  I found these one but they are related to the legacy interface.  I'm looking for some using the service operation workspace.

 

ref: On-call Scheduling: Set-up Videos - ServiceNow Community

 

I'm also looking for the process of override in schedule.  For example someone is away and we want to set a temporary replacement.

 

Thank you

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Tanushree Maiti
Tera Patron

‎02-26-2026 12:34 AM

Hi  @gaetanaumai 

 

Check this video. Hope it will help you.

https://www.servicenow.com/community/service-operations-workspace/on-call-configuration-in-service-o...

https://www.youtube.com/watch?v=_iajOFRrBsA

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

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Getting Started with On-Call Scheduling in Service Operations Workspace
Getting Started with On-Call Scheduling in Service Operations Workspace
youtube.com/watch?v=_iajOFRrBsA
Join our webinar to learn how to set up and manage on-call functionality within Service Operations Workspace. Designed for Implementors and Process Owners to streamline their incident response, this session covers the latest features and best practices for efficient on-call scheduling. Learn how ...
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Tanushree Maiti
Tera Patron

‎02-26-2026 12:34 AM

Hi  @gaetanaumai 

 

Check this video. Hope it will help you.

https://www.servicenow.com/community/service-operations-workspace/on-call-configuration-in-service-o...

https://www.youtube.com/watch?v=_iajOFRrBsA

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Getting Started with On-Call Scheduling in Service Operations Workspace
Getting Started with On-Call Scheduling in Service Operations Workspace
youtube.com/watch?v=_iajOFRrBsA
Join our webinar to learn how to set up and manage on-call functionality within Service Operations Workspace. Designed for Implementors and Process Owners to streamline their incident response, this session covers the latest features and best practices for efficient on-call scheduling. Learn how ...