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On ESC portal when search KB its showing KB record. Not correct view

aaaddwwwws
Tera Contributor

2 hours ago

We have observed an issue with the Knowledge Search on the portal. If a user searches for an article and presses Enter, the search result leads to an incorrect record display. However, selecting the same article from the suggested search results works as expected

aaaddwwwws_0-1787765414393.png

 
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Vishal Jaswal
Tera Sage

31m ago

Hello @aaaddwwwws 
Seems like upon pressing enter, the search page parameters are passed along due to which you are facing this issue. 

If you could please provide the complete steps with screenshots you are adhering to then it would be helpful to understand it better.


Hope that helps!
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