Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Only Case Contacts should be available in Watchlist.

Niranjan2
Tera Contributor

Hi Everyone,

On Case Watchlist, clicking on Lookup list i could see list of ALL contacts but i would like to see only case contacts.

I tried changing conditions in Reference qualifier but i'm missing something.

Example: if  "x" account is selected and it has 5 contacts, need to have those 5 contacts in the list.

 

1 ACCEPTED SOLUTION

Thanks, 

just be aware that your ref qual there applies to all tasks - instead you should use a dictionary override (related list). See below example:

 

KieranAnson_0-1730469552657.png

 

View solution in original post

3 REPLIES 3

Kieran Anson
Kilo Patron

Hi,

Could you share the reference qualifier you created? We can then advise you on how to correct it.

Thanks for the response @Kieran Anson 
Here is the condition, with current condition able to see all the Contacts

Niranjan2_0-1730466587913.png

 



Thanks, 

just be aware that your ref qual there applies to all tasks - instead you should use a dictionary override (related list). See below example:

 

KieranAnson_0-1730469552657.png