OOB Ui Action Visibility on Workspace form on approval table

[Divesh J]

Hi,

So basically my requirement is i have created 2 Ui action buttons 'approve' and 'reject' on the Approval(sysapproval_approver) table. But there already exist 2 OOB UI action buttons on the same form. My buttons get visible only if the conditions are met but the OOB ones are visible always on the approval record. My requirement -> is there anyway i can make my custom UI actions visible over the OOB ones on the workspace? But the catch is i cannot modify any aspect of the OOB UI actions. 

[SP22]

@Divesh J, Could you please raise a case to ServiceNow.

[Ankur Bawiskar]

@Divesh J 

why did you create your custom buttons?

share screenshots of how you configured yours and the one from OOTB which are visible

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Divesh J]

Hi Ankur,

There was a requirement in which if there is a certain value selected in one of the fields then there should be a acknowledgement(confirm message) pop up for the approver. So we had to create a new Approve button for it as we cannot do any changes in the OOB buttons. Sorry i cannot share ss of the configuration here, but that button is only visible when the logged in user is the approver and that value is selected in the field. And now both the OOB Approve and my custom Approve button are visible on the workspace form.

[Ankur Bawiskar]

@Divesh J 

In that case ensure you update the OOTB UI actions to exclude your records with condition so that your buttons are shown and not OOTB one

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Divesh J]

Hi Ankur,

We cannot do any customizations in the OOTB Ui Actions.