Application Picker-

Priya123
Tera Contributor

‎02-05-2026 01:48 PM

1) am unable to set the visibility of application picker from zurich upgrade.  Preferences --? developer is missing

2) Many users now do not see that anymore. is there any access restriction?

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Tanushree Maiti
Tera Patron

‎02-05-2026 06:57 PM

Hi Priya,

Check if snc_external role was added to your user account together with the admin role. If yes, remove snc_external role, it should work.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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Tanushree Maiti
Tera Patron
In response to Tanushree Maiti

‎02-05-2026 06:58 PM

Also try it in private/incognito browser as well.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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Priya123
Tera Contributor
In response to Tanushree Maiti

‎02-06-2026 06:49 AM

no we dont have the snc_external role 

also with Zurich upgrade where is the option to toggle the application picker?

 

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Tanushree Maiti
Tera Patron
In response to Priya123

‎02-06-2026 06:55 AM

In PDI:

TanushreeMaiti_1-1770389715520.png

 

 

It is in SN Doc:

TanushreeMaiti_0-1770389674571.png

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti