+ option on Virtual Agent Banner

[BathalaS]

I am working on a conversation through VA. Once the conversation ends the + option start new conversation is not working.
To start a new conversation, I need to refresh the page.
How to enable the + option to start new conversation instead of reloading page.
Thanks

[GlideFather]

Hi @BathalaS,

from the screenshot it's not visible at what step you are trying to open a new conversation.

For my (PDI) the new chat icon is greyed out when the promoted topics are available:

But after selecting any value I either can end current or start new conversation:

I would check the fallback option in your VA configurations but it's really impossible to tell without visbility to your VA and how it is set up...

 

[SohamTipnis]

Hi @BathalaS,

How about starting a new conversation once it is ended? Your previous data still helps you to continue the conversation according to your requirement.

Let me know what you think about this option!!!

If you find my answer useful, please mark it as Helpful and Correct. ‌‌‌‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10