+ option on Virtual Agent Banner

[BathalaS]

I am working on a conversation through VA. Once the conversation ends the + option start new conversation is not working.
To start a new conversation, I need to refresh the page.
How to enable the + option to start new conversation instead of reloading page.
Thanks

[GlideFather]

Hi @BathalaS,

from the screenshot it's not visible at what step you are trying to open a new conversation.

For my (PDI) the new chat icon is greyed out when the promoted topics are available:

But after selecting any value I either can end current or start new conversation:

I would check the fallback option in your VA configurations but it's really impossible to tell without visbility to your VA and how it is set up...