Pending Change Approvals List

sseverance
Tera Contributor

Our organization is new to Change management. We are wondering if a list exists in the Change module, similar to the list that exists in the Knowlede module, for pending approvals. Is there a place that users can go to see all the pending Change approvals that are waiting on them?  If not, is it possible to create something like that without too much effort? 

2 REPLIES 2

JackieErickson
Tera Expert

are you running your changes through the Change Advisory Board (CAB)? If not, you could make a new module (sys_app_module) on the Approvals table (sysapproval_approver) with the following condition

Approval = Requested

Approver isdynamic ME

Source table = change_request

Screenshot of the example below

JackieErickson_0-1786394248158.png

 



VishalC3
Mega Guru

Hi @sseverance 

 

Out-of-the-box options

1. My Approvals Module

Users can typically access:

Self-Service > My Approvals

or

Approvals > My Approvals

depending on your instance configuration.

This list shows all approval records assigned to the logged-in user, including:

  • Change Requests
  • Catalog Requests
  • Knowledge approvals
  • Other approval types

Users can filter the list to show only Change approvals.

 

Thanks,

Vishal