Provider Notification

[bgulshan]

I have checked in teams record card format, previous priority for incident is not available.

Even if it is not possible to add it on card can it be done in message part?

Thank you

[Ankur Bawiskar]

@bgulshan 

you want to show previous priority value in that script?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[bgulshan]

Yes @Ankur Bawiskar 

[Ankur Bawiskar]

@bgulshan 

I don't think you can access the previous value.

Did you check any OOTB script which does this?

Also if you know the record sysId, you can query sys_audit table with this INC sysId and get the previous priority field value.

If my response helped please mark it correct and close the thread so that it benefits future readers.