Rackspace issue

[Shailja Sharma1]

I am getting the error " Error occurred while creating a ticket. Please contact System Administrator" while creating an INCIDENT  for RCAKSPACE.

[Mark Manders]

Please provide more context. 

Is this an integration? If so, what kind of integration? Is it just a record on which something isn't completed in the way the system wants it to?

[Shailja Sharma1]

Hi Mark

Yes, this is integration, It was working as expected till Friday, today this morning this error is popping up. This is an integration between SNOW and RAckspace

We just created the normal incident based on the group condition

and this error is popping up

[Mark Manders]

Since your screenshot clearly shows an ServiceNow record, you are on the correct community, but do realize that Snow is a completely different software solution that has nothing to do with ServiceNow (unless you are using ServiceNow to connect Snow with Rackspace).

What happened over the weekend? Did you check the sys_update_xml table? Has anything changed about the credentials? What do the logs say, besides the work note? Do you get any errors there?
Also: don't forget to validate any changes on Rackspace side.

[Jitendra Diwak1]

Hi @Shailja Sharma1,

Please check the User role and all condition which are met to create the Incident.

Please accept my solution if it works for you and thumps up.

Thanks

Jitendra