Resolved! How to validate the field for Decimal values only in Catalog Item Variable?
How to validate the field for Decimal values only in Catalog Item Variable?
Forum Posts
Move attachement in transform map
Hey community i have a custom and an oob table and i want to move the records from custom to oob the thing is that i did not map the records with numbers so the two tables will have same records with different number and i want to move also the attac...
How to attach image/file to Incident in Virtual Agent Chat on Utah Version
In Virtual Agent I have created a topic, in which I should update an Incident with Attachment provided by end user in Chat Bot. I am using File Picker to Attach the file. After the file picker I used the script action as : (function execute() {vaSys...
catalog item based on ci management group approval will ask i
catalog item based on ci management group approval will ask if the logged in user is part of that ci management group approval will skip if the logged in user is not part of that group the approval will gologed in user is who submitting the catalog f...
Service Now automated forms for helpdesk requests
Is there a way to setup a dynamic form that users can submit via the ticketing system that they can fill out and submit as a ticket, e.g. a Manger needs to request certain access for specific applications. Instead of submitting an incident with all t...
Resolved! Create Bearer token and use for user creation for Rest Integration
Hi Team, I am doing a REST Integration using flow designer/workflow. For Authentication, I am using bearer token, which needs to be send in Authorization header.I cant use Oauth type credential as I don't have client Id and Client Secret. I have dire...
Resolved! Virtual Agent Monitoring
Hello everyone, good afternoon! I hope you are all well. I have a question and would appreciate your help. We recently activated the virtual agent in our company and I would like to know where I can monitor the support queue, how many interactions ea...
Measure RITM duration to display average resolve/fulfillment time in Catalog Items
We want to have a field displayed in portal for each catalog item that shows average fulfillment time for each catalog.I was wondering what would be the best approach, is it possible to create a metric definition that differentiates duration between ...
Translations issue in Portal - not translating the widget name
Hi There, I have translated text in the (sys_translated_text) table but it'not translating .in case menu translation are happening but in widget it's not happeing, How can i in widget also. Regards,Rajesh.
How to trigger if condition in the workflow based on check box value in MRVS
Hi all. We have a requirement to trigger if condition based on the Variable values in the MRVS.Multi Row variable set name : Configuration itemsThere are two check boxes in the variable set named Requirement and Replace.I need to trigger workflow if ...
Multiple schemes of priorities possible?
Hi all,in ServiceNow there are 3 different default levels of priorities. Is it possible to use multiple schemes of priorities? In the case of my company we offer most of our customers 3 levels of priorities but some customers get to choose from 4 lev...
Field ACL
I am trying to create field level ACL for some fields of group table but these fields are configured in a different application scope. But the ACL is not working. On impersonating the user, they are not able to edit the field where ACL is created for...
Resolved! can we write script in data policy
can we write script in data policy
Look Up User Data Resource in UI builder
There is a reference Field to user table in the form opened in csm/fsm configurable workspace. I am using a Lookup User Data Resource to get Info about that user. But Data resource returning Currently logged in User by Default even after setting the ...
Apply Css for sn-choice-list
HI, I am using the sn-choice-list to create a choice dropdown in portal. I would like to know if we can apply css styling on this field, like I want to change the blue hover to Gray. Any suggestions will be helpful
