I have a report on the Catalog Tasks table , returning active tasks and grouping the results by "Item". There are 26 tasks returning Item = blank, but if I click one of these tasks it shows that Item is populated. Why does it say Item is blank when ...
Hi everyone,I previously followed some incidents and RITMs using the "Follow" button in ServiceNow. However, these records have since been resolved/closed, and I am struggling to find them again.Is there a table or page where I can see all incidents/...
Hi Everyone, could you please help me to create a UI action on a custom application record form that will open list of few groups, from where user can manually select group for group approvals.
Hi ServiceNow Community,We have 300+ KB articles that are visible based on a certain user criteria. We need to call these KB articles from VA conversation topics.We are aware of a way where we can show the KBAs by hardcoding them in a flow. Is there ...
I created a before insert BR on sys_user_grmember tables, based on few condition we need to restrict addition of the UserI used setabortaction(true) and addErrormessage()it is not working as the page will redirect to group recordDoes anyone the perf...
When we check in the agent presence history, the agents are available but still getting the 'No agent availability message'. If the agent doesn't accept the chat, might get the 'No agent availability message'. How to check whether the agent get the c...
Good morning!We need to have authorization to transaction CN43N in SAP P20.Our data are:esther.mateos@thyssenkrupp.comID 10390823maria.pulido@thyssenkrupp.comID 20111169Thank you for your help in advanced. Kind Regards;Esther
I have a business rules below to update the translated HTML (tracking_history) field with comments and work notes So far the update is working in english language but somehow it doesn't update the field when i switch the language to french , i canno...
Hello ServiceNow Community, I have a requirement where I need to create the reports based on the conditions below. I am not familiar with how to enforce this logic, and hoping you can help resolve. 1. Filter by Tickets Opened By the user's manager. I...
what are plugins and why we use it?
Can any one pls send most asked all type of real time scenarion base question and answer on ITSM?
Hello community, We have a requirement where users can select up to 50 multi-row values from a catalog form. For each multi-row value, we need to run sub-flows in parallel to trigger approvals and execute automation. Could anyone confirm whether it i...
Hi Everyone, I need to create a report in ServiceNow that shows when Catalog Task(sc_task)was assigned to a group member date and time. I have created the database view for sys_audit and sc_task tables but it will not working as expected.Could you pl...
Hello Team, I want to understand how OOB CI gets sync with previously created asset? As per my understanding we get the asset first and it is recorded in the stockroom. After that asset is assigned to an user and once it comes on network it gets disc...
