Hi
When I'm raising a service request through virtual agent it's giving a catalog link which is redirecting service portal,
But the requirement is link should be redirect to employee center, Can anyone please help me on the same?
************Code for getting catalog item*********************
(function execute() {
function getCatalogM2M(portalId) {
var gr = new GlideRecord('m2m_sp_portal_catalog');
if (gr.isValid()) {
gr.addActiveQuery();
gr.addQuery('sp_portal', portalId);
gr.addQuery('sc_catalog.active', true);
gr.orderBy('order');
gr.orderBy('sc_catalog.active');
}
else {
gr = new GlideRecord('sp_portal');
gr.addQuery('sys_id', portalId);
}
gr.setWorkflow(false)
gr.query();
return gr;
}
var suffix = vaVars.portalName;
if (suffix) {
var catalogs = "";
var gr = new GlideRecord('sp_portal');
gr.addQuery('url_suffix', suffix);
gr.setWorkflow(false)
gr.query();
gr.next();
var portalId = gr.getUniqueValue();
vaVars.portalId = portalId;
var m2mGR = getCatalogM2M(portalId);
if (m2mGR.getRowCount() > 0) {
m2mGR.next();
catalogs += m2mGR.getValue('sc_catalog');
while (m2mGR.next()) {
catalogs += ',';
catalogs += m2mGR.getValue('sc_catalog')
}
}
return catalogs;
}
return '';
})()
