Standard Change form changing to Normal Change when saved post entering the details. Investigated all possible areas. Kindly please help with this incident what could be the reason of this behaviour. Attaching the screenshot of change request before ...
Hi All, The Requirement is that if a users is from billable company x & y, then the reference variable cost_center_xy should be visible. It should also populate the cost center for the user from the sys_user table. If user is from any other billable...
there are two button on incident form one is strike and second is chase out .i want this button to work as when button would be Disabled/Enabled automatically based on Store Opening Times .i am using this script - var hiddenStrike1 = Class.create()...
In change request form the planned start date and planned end date should fall on Saturday.When user selects the option 'CAB Required', the system allows the planned start and end dates only when any day of the date from planned start to end should b...
Dear community, I love creating ITSM-reports in ServiceNow and came across a possible feature which I am unsure if it exists or if it's possible to realize. When creating any kind of chart (pie, bar, ...) you can group by the attributes of the table ...
Hello, I am trying to take the information from the MRVS ( Final price - Single line text) and copy the data into the Price variable on my Catalog item. If there are multiple Final price items, the Price variable should display only one amount. Ex:MR...
I have a custom create incident button in the esc portal under the knowledge article, on click of that button it should navigate to open an incident record producer along with that it should populate the short_description variable of the record produ...
Hello Team, Am able to see the response body but I need to fetch particular data from that and should update the field.Please let me know further on this. Thanks.
I am aware that In list view dot walking is only available for admin users only due to performance. However i am admin and i dont see (+) sign or green color on Personalize list columns in list view. see below screenshot where Submitted by is Ref fie...
Hello Guys! I am facing an issue with two UI Actions regarding a pm_project table. Keep in mind that there might be some kind of overriding business rule somewhere or client script. I want to make sure that the button "Starta projektet" (Start projec...
Is it possible to integrate Microsoft Teams with ITSM Virtual Agent Lite?If yes, what are the plugins & configurations needs to be done?
I am overriding canReopen() function on IncidentUtils. When I write the following code, UI Action button is visible in the Employee portal. canReopenIncident: function(current) { return current.incident_state == IncidentState.RESOLVED && gs.ge...
Hello Community, Need help. We recently upgraded our instance to Next UI experience. Issue is when the users are trying to open the change record or the incident record using the link provided in the email it is taking almost 5 mins to open the recor...
Hi ,I havea question here, there is a variable checkbox on catalog item, if box is checked, 'enter wbs code' variable field will be filled with word 'Pending'. below code works only in native ui when we use 'try it' but not from sp portal . please h...
We have created user accounts (Virtual Acc) based on their Company and Country they are supporting thru a cat_item.So user of this particular cat_item, will have two user accounts, AD one and newly created one Virtual acc.Now when user selects, these...
