Related to Incident

[RitheshB]

When we fill the details like Caller, Short description,Assigned to , etc then the state on the incident form changes to In Progress from New , where do this default floe exist ? If anyone knows please drop the answer

[akanksha1pa · Accepted solution]

• Go to the Incident table (incident) in Studio or Application Navigator.

• Check for Business Rules with names like Set Incident State or Auto State Change.

• Look under State Models if your instance supports it.

• Review Client Scripts tied to the Incident form.

this is the way you can find this in your instance .

[Ankur Bawiskar]

@RitheshB 

it happens due to the OOTB State models

Incident Management State Model 

If my response helped please mark it correct and close the thread so that it benefits future readers.