CAB Workbench Delegate
Hi, Can a delegate be added to run the CAB meeting thought Workbench without having the ability to approve/reject changes? I just need them to present the changes and the CAB manager to approve the changes after the meeting.
Forum Posts
Resolved! Virtual Agent - Knowledge Article needs to open in the ESC portal.
Hello Everyone,We linked the virtual agent to a third-party application. We're accessing it from there, and when we open any knowledge article from the bot-response link, it takes us to the "Service Portal," which we don't need because we need it ope...
Resolved! Collapsible box in Catalog item
Dear Community,I am trying to add a collapsible box widget having multiple choices to select a category in a catalog item. I tried adding a variable with type HTML but it is not working. Does anyone know the solution for this? Thank you in advance!
All the catalog items should available for specific group members. how can I do that?
I have a requirement like, all the catalog items should available for specific group members. how can i do that?More than 800 catalog Items are present over there so how can I make them Available for It's Group Member?
Resolved! Incident - Virtual Agent Channel is missing
Hi Team, Upon checking the channel in the incident table, there is no option for virtual agent but checking the choice list for the channel field, the virtual agent option is available for task table and universal request table. What should I do so t...
Set the Catalog Item variables of that particular case created in Flow designer
Hi ,How do I set the values of the catalog item variables in Flow designer.Requirement :There is a flow with 10 approvals. After each Approval step , I have to Update the comments given by the approver in the variable of a created case. [Variables ar...
Resolved! client script
scenario on incident form I want to show a pop with OK or Cancel if click on OK, an incident will be created if click on Cancel not able to create an incident what is the approach to achieve this?
Resolved! Platform Analytics - Pivot table
I need to create a pivot table with month name and year (sorted in ascending order) and configuration items as rows aggregate by count, The problem is can I have a datetime column start time which should be represented as mmm yy format (Jan 24 etc......
Resolved! LookUp Select box variable value should show Sys Id
Hi all, In record producer , I have created a variable of type: Lookup Select Box , referring to the "sys_user" table.Also given the reference qualifier , where I need to get the members of the particular group to be shown.So when I select any value ...
how to create a new Regular Expression
how to create a new Regular Expression
Resolved! How to add values into list collector field dynamically
Hi , I have a requirement for a field on catalog item which should allow user to select multiple values. Hence I am using a List Collecot field. But the table where I am fetching the values has "user" field as display value other than the field which...
Resolved! How to get "Import" option without "admin" role
I have below roles:import_schedulerimport_transformerimport_adminimport_set_loader But I am not able to see "Import" option (List view of table > Right click on Column Options > Import). I want to import Excel / CSV file data and create a new recor...
"Assigned to" field to be read only on reassignment to another group
I want to make the "Assigned to" read-only for assignments only. After the tickets have been assigned (And saved), users should be able to assign them to a group member. after reassignment to another group the Assigned to" field should be read-only. ...
How to call system property in ui action condition field
We have a UI action field called "copy incident" in incident form, i want to visible only for 3 groups, so i created string property, and using that property in ui action condition field, but it is not working , anyone please help #ui action #sys ...
