how to perform lookup when the walkup interaction form is loaded ?

i am new in scripting . need some help i have set the asset field as a reference to alm_hardware table but how to populate the asset field based on the opened by user ?  

Help with sp_ng_template

Hi  Can someone please help me with below script in a sp_ng_template. I want to add OR condtion for ng-if="c.data.offNetworkOptionSelected == 'Moved departments'" OR ng-if="c.data.offNetworkOptionSelected == 'hsbc_office_not_required'", I have tried ...

How to fix delivery time issue in workflow. It is showing zero.

How to change the "show me everything" button text color in esc portal virtual agent?

Hi all, I am looking to change the text color in the "show me everything"I can change the button color, but the text-color is still OOB color.The "show me everything" text-color needs to be changed.How can this be achieved? 

Rest API procedure

Hi,I would like to know the step by step procedure for integrating 3rd party tool with ServiceNow.from initial stage to the final stage, is there anyone who can explain?Thanks,Sharley

External Sources like using html tags

Hi"Loading/Embedding external content from Non ServiceNow domains using HTML Tags like <iframe>,<Object>,<embed>"from which table or where i can identify the non ServiceNow domains using HTML tags?

Tabular Report

How to create:1) A tabular report with following columns - Rating, RITM/Incident number, Open Date, Description, Resolver Group2)Sev1, sev2 tickets (single score) Please help me to solve the problem

I have requirement to copy the additional comments and work notes from RITM to Request and Case form

I have requirement to copy the additional comments and work notes from RITM to Request and Case form. When an external user creates an request one case get's created and under that Request > RITM.  I was trying to copy the additional comments and wor...

After timeout, refresh opens a blank page and links to specific pages fail

Get file from midserver to our pc

Hello Experts, I have a file in the mid server. i just want to get that file in my desktop. Is there a way we can do it? Thanks in advance!

Virtual agent Generative AI controller Spoke

Hello,  I have configured a virtual agent with Generative AI controller spoke which connects with Azure OpenAI ChatGPT and I'm using the action 'Generate content.' For example, when I search 'What is azure,' it should describe azure in response. Howe...

can fields be invoked - current.variables.fieldName on Incident when created from Record producer

I have filled variable 'Alternate email' on record producer and submitted the form.Incident got created.I need to get the value of Alternate email on Incident but we dont have map the field option enabled or am not using script field on record produc...

Can we include parameters when assigning tickets by AWA?

Hello,we are trying to implement Advanced Work Assignment, and there was a requirement when assigning tasks to a group, to consider not only number of tickets the Agent already has opened, but also what difficulty the ticket has. The idea is, if firs...