Work Order Templates
Is it possible to turn work order templates into Catalog Items in FSM? If so, how easily can it be done? Is there a better process to do this?
Forum Posts
How to filter Service Offering based on subscribed by options in the incident form
I have a requirement to filter out the service offerings (incident form) that are subscribed to the logged-in user based on the subscription options available (Group, Location, Department, User, Company). So, a user should be only able to raise an in...
Resolved! Append every time changed priority field to short description on incident
Hello ,can anyone help me- my requirement is when we change urgency and impact it will change priority so I want to append new priority change value every time with existing value of short descriptionfor ex-Priority- 1-criticalShort Description= P...
Resolved! If condition in workflow script is not working as expected
Hi All, I was comparing 2 reference fields in workflow script as below.If new_owner is not the same as the one who is requested the item. Then, new owner should receive an approval request. If not , then it has to auto approve. This script is written...
Dynamic choice input is not returning value
Hi All,I am facing issue with one thing. In Virtual Agent I am using Dynamic Choice Input. Where I am writing this code to print choices, so Choices are printing successfully, but when the user is selecting any choices from it, then technical issue i...
Encryption of attachments in ServiceNow Change Records
How do you encrypt attached documents in change records in ServiceNow?
Resolved! What is interceptor in servicenow?
I can't find the proper source I wanted to know what is interceptor.
Resolved! Asking for some script help to auto sync / populate date fields based on matching data : )
Greetings, I'm not a scripter. I've dabbled in some very basic stuff, but I am in over my head on this one. LOLI'm hoping someone out there has a moment to help me with what I think is potentially a very basic script. At least for people who script :...
Tracking Azure Role Association In ServiceNow
Hi All, There is a use case where we are trying to store the user and Azure Group/Role association, when the request is made using Service Catalog Access Provisioning Form. In the service catalog we are giving options to select the Application Name a...
Not able to see Content Management Application in Servicenow
Hi Team,We have raised HI case for plugin activation for content management , the plugin name is "com.glide.cms"We can see the plugin in the plugin table but the modules are not installed/visible.Can you assist or let me know what action to take?
Resolved! Knowledgebase Average Article rating
Hello,Has anyone done stats on the Knowledgebase Average Article Rating?Looking online for ideas on how to produce this report and could use some ideas. Thanks in advance.
Resolved! Knowledge base and flagged articles in mobile
How to Flag an article and where to see flagged articles in now mobile application. Do i need to enable any feature or any plugin?
Resolved! How to check if the widget is OOB or not?
Hi all,Is there any way possible to check if a widget in our instance is OOB or not? For eg: We have an inactive widget 'Delegate' and we would to reuse this feature as it would benefit most of the approvers when they go on leave. As it was inactivat...
Knowledge Contextual Search not showing the selected products' Knowledge Articles
Knowledge Contextual Search not showing the selected products' Knowledge Articles. It's showing as undefined. Script inside Select Products: (function execute() { var options = []; // add options here... var prd = new global.VirtualAgentUtil...
Autoapprove Timecard & Timesheet for 1 particular user
How to auto approve time card and time sheet for particular one user and state should also show approved once time sheet is submitted from the timesheet portal .I have tried the below scripts but that state shows submitted for both time card and time...
