How to create a child ticket
Hi, I have requirement in catalog item with select box and question choices as yes/ no. If yes is selected, then child ticket should be created for particular group. Please help how can this be achieved.
Forum Posts
How to escalate incident
As a ServiceNow user managing incidents, I need a streamlined escalation process that automatically directs incidents to the appropriate support level (L1, L2, or L3) based on the service affected.For L1 escalation: Direct incidents to the correspond...
In AWA users are available in another service channels
Hey everyone,In AWA users are available in another service channels even though they are not part of that channel/groupExample: User part of SDE group is Appeared in COE Channel and SDE Channel, whereas base settings is configured correctly even thou...
Resolved! Strategic Portfolio Management
Did Strategic Portfolio Management replace Service Portfolio Management or are they two separate applications?
Virtual Agent Lite and Virtual Agent Pro simultaneous integration with Teams
I have been trying to find an answer on this for a while, where a couple of posts discuss adding different "flavors" of virtual agent to different portals, but my use case is a little different. I have a client who has virtual agent lite built out f...
adding multi checklist to task in flow desin
Hello,Can someone please help me add a checklist to the task in the catalog task table form using the Flow Designer?I created a checklist record and a checklist item record, which initially allowed me to configure only one task with a single checklis...
Request is not getting closed after RITM is closed completed
Hello Friends, I have created a flow. In that after all the logic I am closing the Catalog Task.Once the Task is closed, RITM is auto closed to Closed Completed.But the Request is still in OPEN state. Please suggest what can be the issue.THank you
Resolved! How to get all accounts from a hierarchy
Hi Team, I have a requirement wherein I need to find all accounts under an hierarchy.Suppose I am on an account as highlighted in red belowI want to get the names of all the accounts in the hierarchy as below . Can someone tell me how to achieve it? ...
How Update existing records when REST API sends modified information
Hello!I am pulling data from third party using REST Outbound API and I want to update records for given user if user name changes instead of creating a new account.As of now it is triggering a workflow to create a new account and it is not updating o...
Flow Designer action JSON Parser 'Generate Target' not clickable
'Generate Target' not clickable. for more information see the attached screenshot
OOTB fields of Incident table
Hi Community,Is there any document that has OOTB columns/fields of incident, like "number, "caller", explained? If yes, please send my way.Thanks in advance
Resolved! Allow snc_external user to make HTTP GET request to download Excel of a table
I have a table widget on the CSM Portal displaying Business Services of the account of the logged in customer. The display of the information is made through a Database View which involve 3 different tables. To export the table data, I use HTTP GET r...
Report that shows Related Changes
Hi team, I have a report using the Change Request [change_request] table to report on a specific set of changes. I need this report to also show me related changes but cannot figure out how to report on this. I attempted to add Related List Conditi...
Custom Related List Relation
Hello, We do have a requirement to include related incident of SCTASK in the related list of SCTASK form level. However, there is no direct related list selection available for this & doesn't seem to be a field in incident storing SCTASK value eithe...
Resolved! email not triggering to the user.
(function runMailScript(current, template, email, email_action, event) { var selectedValue = current.variables.partner.toString(); gs.info('Selected Value: ' + selectedValue); email.send(null, selectedValue);})(current, template, ema...