Resolved! Gs.addErrorMessage gives error message multiple times
Hi Team, I have a query I have written a before update BR, and I am comparing the date field. but I am getting the error message multiple times if the condition meets?
Forum Posts
Hide Unnecessary Ticket Information At Service Portal
Hi Forum Members, do you have an idea, how one could hide the unnecessary fields that are marked with the red on the screenshot?(The Ticket is being raised on the Service Portal with a Header Menu Element and this is the view after the creation) Man...
Resolved! need to have a validation check for that field, if there is already email available in the user tabl
I have a single line text field called "email address", need to have a validation check for that field, if there is already email available in the user table which is same as the end user entered, we should throw the error saying that this email addr...
Virtual Agent:- How Can I display list of multiple records?
Hi ExpertsI wanted to display the list of records from incident table on behalf of other user in virtual agent chatbox?I tried dynamic choice input node by both script and record but its not working out even though I refer the article https://www.ser...
Work Notes take out mandatory in Service operations workspace
Hello,How can take out the mandatory for the field work_notes in the compose section of the agent operations workspace for incidents.I need to remove the mandatory from the work_notes field, and it does not seem to be controlled from ui policies, cli...
Resolved! When Incident promoted to be Major Incident create Problem Automatically
When Incident promoted to be Major Incident create Problem Automatically
Interactive filter for custom dates
Hello community,I've come across a requirement where I want an Interactive Filter on the dashboard which will let me sort using a custom date range. The default date filter has predefined options like 30 days, 60 days, etc. Below is an image attached...
How to create a case from a virtual agent live chat from the customer CSM portal.
Hi Experts, How to create a case from a virtual agent live chat from the customer CSM portal.
Why is Knowledge article set as Active= False despite being in Published state?
I am facing an issue where I have multiple KB articles set to Active= False but Latest= True. What I observed is that they are being set Active= False while new versions creation or any modification. I went through the workflow for knowledge bases bu...
Related list not displayed in tabbed form even after the tabbed form switch is true.
Related list on the change request form is not getting displayed in tabbed form even after the tabbed form switch is set to true and user preferences system is true and user is empty. Please let me know what needs to be done in this situation ?
Resolved! how to Cancel all SC Tasks in RITM when state changes to Close Incomplete using Business Rule
Hi all, How to Cancel all SC Tasks in RITM when RITM state changes to Close Incomplete using Business Rule. The requirement is to close all SC Task under Closed Incomplete RITM's.
Resolved! Agile Group Error
As admin in all my environments even when elevating my admin role to security admin I am unable to create an Agile Group. I am met with this error. ''You are either not authorized or the cart item is invalid'' any ideas?
Survey Actionable Message Notification Layout
Hi Experts, I have setup the Survey Actionable Message for Outlook and it is working as expected, only is that it is not showing in my outlook client the template layout as I want. once the email is sent in my preview notification I can see the layou...
Category-Subcategory dependency in Service Catalog (Make variables dependent without scripting)
Hello, I am currently creating a catalog item. In this catalog item, I have two fields, titled "Domain", and "Category" Currently, I have these fields setup as Lookup Select BoxesThe table I am using is a custom table, u_software_categoriesThe "Domai...
