Hello Team, Need your help... When an approver rejects the approval and adds a comment, the comment appears twice in the activity stream on the service portal. Even after deactivating the 'approval events (task)' business rule, the issue persists. Co...
Hi All, Current requirement is to make Change Risk Assessment mandatory before submitting for approval in New State. I tried the below business rule which was posted in community earlier and it is not working. Kindly suggest. When to Run: Before upda...
Hello! I am working on a simple practice assignment and the requirement is 1. Should move for approval to the requester manager mentioned in the forma. If approved by the manager the one task has been attached for fulfillment and it should be assig...
Hello, JIRA is sending customer comments to ServiceNow via webhook as wiki formatting.I would like to convert this WIKI into HTML into ServiceNow comments.Has anyone implemented this already, please?This is what I type in JIRA This is what I get via ...
I have created a Start Date Time(reference field) Display value is true .In another table reference field this Start Date Time field shows different Time i added that table as related list you can see it in image below it shows different timing:
Hi Team,We are using order guide and have created a variable as attachment. We are cascading the variable in servicenow.Based on no of RITM attachments are inserted to sys_attachment table. Could you please help me how to avoid the duplicates while i...
Hi, We know that g_user.hasRole('itil'); will return true if user has itil role or admin role. Similarly does, gs.hasRole('itil'); works the same or does it return true only when user has itil role.
Why are all flow execution users (create_by) set to "system"?How is the situation different when the execution user of a flow is the name of the person who executed it and when it is system?
Hi All, I am creating database view on asmt_metric_result, asmt_assessment_instance and incident. I need the result to be visible to me for a specific incident survey and only if I am part of the Inc assignment group. I need help to add the sys id of...
I have a custom-scoped application that inherits from the incident table. I created a new notification to notify the caller/customer (caller_id) when an additional comment is left. However, there are two notifications sent right now. One the notifica...
With script and without scriptNotify Assignment Group when new case created or reassignedHowever unable to trigger the notification.
Is there a way to have a "null" option for the Rejection reasons dropdown? This way we can make sure the agents are actually selecting the correct reason and not just the default first one as it shows up in the list. This would also help with better ...
Hello Everyone! I have a problem with the VA lite version of a client. I already activated all the plugins and the ITSM Self Service Lite. The issue is that it looks like this:This is a client instance example. Instead of this: This is my personal d...
Hello All I setup VIP flagging some time ago and it is working as expected, today I have been tasked with changing the priority. If the caller is VIP then Impact and Urgency should auto-selected to High, so Priority would be critical. can the communi...
I must be missing something simple. I am trying to change the color of the font on the button. The button background can be changed easily using the button background attribute belowHow do I change the color of the font? I have modified all the fon...
