Replace OOTB Virtual Agent widget for a custom one.

AlexSastre
Tera Contributor

2 hours ago

Hi,

I was checking my portal and I want to know where I can replace the Virtual Agent widget that appears in the Employee Center for a custom one that I have created.

I didn't see any relation or any mention the ootb widget when I was checking the Portal Configuration and the Header and Footer records of the Theme.

 

Anyone knows where it can be replaced?

 

Thanks in advance

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angelkirilov
Tera Contributor

2 hours ago

Hi, I provide some additional details:

 

The name of the widget to clone is "sn-na-agent-dialog". 

The objective is to include the widget "sn-va-sp-widget" in "sn-na-agent-dialog", and display one on another in the portal depending on the user role.

Unfortunately it seems that it is not possible to find where this widget is included in ServiceNow, and where to change it.

 

Does anyone know if this is feasible?

 

Thanks

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