Report on incident table
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-25-2024 09:56 PM
Hi team
Need to be able to report on average incident response time (time from incident creation to the time it was assigned).
I created one report for this on incident_metric table keeping defination as 'Assgined to duration' but not sure if it is calculating full time that is assigned. User wants if incident is onhold being assigned it should not calculate that time only inprogress time should be considered, Can anyone help me on this please
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-25-2024 10:10 PM
Hi @Priyanka Chaud1 ,
Here are few solutions you can try
https://www.servicenow.com/community/platform-analytics-forum/report-on-incident-average-response-an...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859709
Thanks,
BK
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-25-2024 10:46 PM - edited 07-25-2024 10:48 PM
Hi,
I don't think any of the links are having what i want can anyone of u help @Ankur Bawiskar @Anil Lande @suvro @Sandeep Rajput @HrishabhKumar
