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pramn
Kilo Sage

Saturday

we don’t have SLA for INC task. In those scenarios ,how to calculate the INC SLA’s. Can you please suggest solution of this solution

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2 REPLIES 2

PrashantLearnIT
Tera Sage

Saturday

Hi @pramn 

 

What do you want to calculate the SLA on the incident or the SLA on Incident Task?

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Sarthak Kashyap
Mega Sage

Saturday

Hi @pramn ,

 

Check this table - task_sla_list

SarthakKashyap_0-1765627621873.png

Give your Incident task number.

 

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

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