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pramn
Kilo Sage

Saturday

we don’t have SLA for INC task. In those scenarios ,how to calculate the INC SLA’s. Can you please suggest solution of this solution

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PrashantLearnIT
Tera Sage

Saturday

Hi @pramn 

 

What do you want to calculate the SLA on the incident or the SLA on Incident Task?

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pramn
Kilo Sage
In response to PrashantLearnIT

Saturday

SLA on Incident Task

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PrashantLearnIT
Tera Sage
In response to pramn

Saturday

HI @pramn 

 

You can create an SLA for Incident Task under SLA Definition as follows:

 

PrashantLearnIT_0-1765625879942.png

 

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Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.

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Prashant Kumar
ServiceNow Technical Architect


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Abdo
Tera Contributor

Saturday

Hello @pramn 

 

Your question is a bit unclear, could you clarify what you mean by "no SLA for INC task"  ? Are you asking how to configure a default SLA for Incident Tasks, how to calculate elapsed time without SLAs, or how to align task SLAs with the parent Incident SLA ? With a bit more detail i can help you with a solution.

 

Regards,

Soufiane Moustajab

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