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pramn
Kilo Sage

‎12-13-2025 12:25 AM

we don’t have SLA for INC task. In those scenarios ,how to calculate the INC SLA’s. Can you please suggest solution of this solution

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6 REPLIES 6

Sarthak Kashyap
Mega Sage

‎12-13-2025 04:06 AM

Hi @pramn ,

 

Check this table - task_sla_list

SarthakKashyap_0-1765627556903.png

 

Give your Incident task number.

 

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

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AndersBGS
Tera Patron

‎12-14-2025 02:03 PM

Hi @pramn ,

 

can you give some more context - what is your issue and the business requirement?

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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