Hello All
I am facing issue when a new request is getting created via catalog item the Request and Requested For fields stay empty for the RITM record or request is not created while RITM record is created.
I also saw the history of the records, showing sys_id under new value for both the fields, sys_id for requested_for field is found in sys_user table while sys_id of request is not found in sc_request table.
Note: I observed that users having only snc_internal role when they creates a request those records have this issue, while I as a admin create a request not facing this issue.
Could you please let me know the root cause behind it, and also suggest the steps to fix this issue.
