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Request should not close after closing the second task

tallurunand
Kilo Contributor

Hey, I am having a scenario like to create two tasks but after closing one task the second task should generate. For this both having two different groups. But here when I close the first task the request also getting closed.

But after closing the second task then only request needs to close.

2 REPLIES 2

Cheikh Ahmadou
Kilo Sage


Hi @tallurunand ,

You can handle this using Flow Designer.

Create a flow that triggers when the request is created, then use the “Create Task” action to create each task.
Check the "Wait" on each action to pause flow after each task creation until it is closed.
And don't forget to update the request.

 

CheikhAhmadou_0-1761826232269.png

 

 



Regards,
Cheikh

Ankur Bawiskar
Tera Patron
Tera Patron

@tallurunand 

this is for catalog task or which task?

share some more details.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader