The requirement is to open the virtual agent chat window automatically after loading the service portal form by default.Chat window is currently opening when we click the virtual agent chat icon.I have cloned and using the below OOB virtual agent ch...
team am importing a file to customer project table and all the Rows are ok but for few rows i get this error : Operation against file 'customer_project' was aborted by Business Rule 'Sync Approved,Plannned & Constrain Dates^<sysid>'. Business Rule S...
If the End User connects to the Live Agent and end the cnversation the interaction state changes to Closed Complete. This is OOTB behaviour . But my requirement is after the End user ends the conversation only the conversation should get closed but t...
Hello,I'd like to include Resolution Notes for Resolved/Closed Incidents on the client portal. Currently (OOB) users can see this Additional Comments history but not the Resolution Notes for a closed Incident. Is there a recommended (best-practice) w...
Please provide the steps to open the SP page and get screenshots on a monthly basis the final screenshot should sent to my manager
Hi Team,I need to create table for user details. Like I want to provide full data of user, they group and respective role information.I have created database view, but exact data is not appearing.Please help me to figure it out or provide some ideas ...
Hi Team,I wanted a field in user table where it contains the user last login in days.Example if user has not logged in for past 10 days, the int 10 must be visible in the field as value.Kindly help how to code.
Hello experts, Is there any way we can check undefined in servicenow using a gs function? I am new to SNOW Scripting.
While requesting the catalog item if user has attached the file. I want to check the type of the attachment and allow only xlsx or pdf file type.@Ankur Bawiskar
Is it possible to use the component to fill in some value in the registry specified through @context.props.sys_id or payload.sys_id? Example below, using the component to fill the record I am currently.
Hello!When training the Virtual Agent, is there a way to use real-time user input (from the chatbot) to train the VA? Or train the VA using previous incidents in my ServiceNow?
Hi Experts, Please help me in storing an array of values through workflow scratchpad and passing it to subflow via workflow activity. Here is my codevar catalog_workflow_group; var list =current.variables.access_type.toString(); gs.log('hcv: ' + list...
Hi Team, If you see I circled a field called solution which is created on order line item. But while expanding the same in interactive filter , its not showing. Can you tell why?
This code works in Vancouver but not in Utha (Scripting in Flow Designer)// Get the email bodyvar emailBody = fd_data.trigger.inbound_email.body_text;return emailBody;Is there is an alternate for fd_data.trigger.inbound_email.body_text?
