Resolved! "sn_now_azure" missing for plugin "Conversational Integration with Microsoft Teams" on PDI Utah
I have no clue how to get "sn_now_azure" on my PDI (Utah)
Forum Posts
I want to remove all Greetings and messages from Virtual agent chatbot
I want to remove all greetings and messages from the virtual agent chatbot, and I want to add my own greetings to the virtual agent.Below is the attachment of virtual agent chatbot and I want to remove the existing greetings and messages and I need t...
Disable freeform text for topic choice in Virtual Agent
Hi Experts, Please help me in disabling the ability to enter free form text while list of topics are suggested based on NLU.I would like to disable user to enter freeform text in the section ' Please type your response here'. Thanks in advance.
Resolved! Allow read-only access on Virtual agent's topics
Hi There, Requirement : other than specific roles, itil users should be able to have only read-only access on topics created in VA.Here, these topics /topic block/setup topics are custom topics.Please let us know if you have any solution for this. Th...
Virtual Agent Chat - Add button that is always present
Hello, I am looking into adding a button in the chat window that is constant or persistent and visible at all times during the entire chat experience. Im not seeing any previous submissions within the community regarding this. Is anyone able to help ...
Resolved! I want to understand permission in knowledge base. How hierarchy of permissions works in Servicenow
I want to understand how permissions are assigned for knowledge base and it's article. Modern SN permissions use user criteria to restrict a users’ view and contribute access to knowledge articles, catalog items. List of SN groups, user members of th...
Agent messages not received by end user
i did teams to SN integration and trying to connect the live agent when i click on the live agent option, agent get chat request queue option and accepted ,but when agent send the message - it is not showing in the end user side, chat is stuck like b...
How to pass dynamic values in URL sysparm_variables ?
Hi Team, I have built a custom topic which fetches the data from a custom table. I'm trying pass fetched values to the URL. I'm facing an issue where its not setting those values on the catalog item form. I tried the method as suggested in this lin...
features of ServiceNow to Microsoft teams integration
features of servicenow to microsoft teams integration what are all things we can do it from teams app for the SN
How to call flow designer from Virtual agent
Hi Community, I want to run a flow designer from virtual agent. I know about Action utilities which is used to call flow designer but my question is what would be the spoke ?If I select Action from action utilities. Thanks,Pooja M
the effect of changing the value of com.glide.cs.survey.probability
I am planning to conduct the change of the value of the below system property for changing the prevalence of surveys on Virtual Agent. Target system property: com.glide.cs.survey.probabilityIs there any other part that is affected by this change?(e.g...
Resolved! Can we restrict Virtual agent to be visible to certain user in Mobile view
Hi,Can we restrict Virtual agent to be visible to certain user in Mobile view? if yes, kindly let me know all possibilities.Mobile view is here:Thanks
Resolved! Help in VA chat header log background colour
Hi Community, Need help in Virtual Agent chat header logo background color ,As my chat header log/icon is white color it is not reflecting in chat window. How we can change the header log background color to something apart from white.Thanks in advan...
Virtual agent chat idle timeout
Hi All,Need a bit of your help, I am currently facing a requirement where I have to change the timeout settings of idle virtual agent chat on the portal that we have created.I changed this system property: com.glide.cs.conversation_idle_timeout and...
Calling a UI script in VA and display as HTML in output
Hi,I have a HTML stored in UI script and need to call it in VA Script type output (SinglePartOutMsg). I have created a UI script as follows: in the script I have a variable "renderedCard" where the html is stored. now I need to render this HTML is VA...
