Request should not close after closing the second task
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10-29-2025 12:41 AM
Hey, I am having a scenario like to create two tasks but after closing one task the second task should generate. For this both having two different groups. But here when I close the first task the request also getting closed.
But after closing the second task then only request needs to close.
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10-30-2025 05:09 AM - edited 10-30-2025 05:10 AM
Hi @tallurunand ,
You can handle this using Flow Designer.
Create a flow that triggers when the request is created, then use the “Create Task” action to create each task.
Check the "Wait" on each action to pause flow after each task creation until it is closed.
And don't forget to update the request.
Regards,
Cheikh
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10-30-2025 05:13 AM
this is for catalog task or which task?
share some more details.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader