Restrict Low-Priority Incident Creation via Point of Entry Field in Emergency Change

[nandini29]

Hi All,

In the Emergency Change form, there is a field called Point of Entry, which is intended to accept high-priority incidents only. Normally, this field does not accept low-priority incidents. The lookup list for this field displays only high-priority incidents; however, when users use the New button from the lookup list, they are able to create low-priority incidents. Consequently, the Point of Entry field ends up accepting low-priority incidents through this method.

We need a way to restrict the creation or selection of low-priority incidents from the lookup list so that the field enforces its high-priority restriction consistently.

 Can some please suggest what will be the best solution for this?

[Anand2799]

Hi @nandini29 ,

Follow below steps:

Open incident list -> Configure -> List Control

Omit New Condition

Add script: (Add your correct table name and field)

answer = false;
if (RP.getParameterValue('sysparm_target') == "incident.caller_id") { // update this to your table name and field name
    answer = true;
}
answer;

Thanks

Anand

[Me Being Mustaq]

Hi @nandini29 ,

To enforce consistent high-priority filtering in the Point of Entry field of your Emergency Change form—even when users click the New button from the lookup list you can implement a combination of UI policy, dictionary-level constraints, and form-level scripting.

• Log violations or attempts to select low-priority incidents.

• Notify users with a clear message explaining the restriction.

If it is helpful, please hit the thumbs button please mark the answer as correct based on the impact!!

Kind Regards,

Shaik Mohammed Mustaq

[Ankur Bawiskar]

@nandini29 

Would you mind closing your earlier questions by marking appropriate response as correct?

Members have invested their time and efforts in helping you.

[nandini29]

Accepted it, Thanks for the solution