Restrict Low-Priority Incident Creation via Point of Entry Field in Emergency Change

[nandini29]

Hi All,

In the Emergency Change form, there is a field called Point of Entry, which is intended to accept high-priority incidents only. Normally, this field does not accept low-priority incidents. The lookup list for this field displays only high-priority incidents; however, when users use the New button from the lookup list, they are able to create low-priority incidents. Consequently, the Point of Entry field ends up accepting low-priority incidents through this method.

We need a way to restrict the creation or selection of low-priority incidents from the lookup list so that the field enforces its high-priority restriction consistently.

 Can some please suggest what will be the best solution for this?

[Ankur Bawiskar]

@nandini29 

seems for the other question you marked your own response as correct.

Please mark the response from member which worked for you

[nandini29]

Could you please check now?

[Ankur Bawiskar]

@nandini29 

you didn't share screenshot of that field on your CHG Form.

you can use simple reference qualifier if that field points to incident table

Priority [IS ONE OF] High/Critical

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[nandini29]

[Ankur Bawiskar]

@nandini29 

so filter is working fine and it's showing correct incidents, but users are seeing the New button and are able to create the INC from there?

that's what you don't want?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏