Restrict Low-Priority Incident Creation via Point of Entry Field in Emergency Change

[nandini29]

Hi All,

In the Emergency Change form, there is a field called Point of Entry, which is intended to accept high-priority incidents only. Normally, this field does not accept low-priority incidents. The lookup list for this field displays only high-priority incidents; however, when users use the New button from the lookup list, they are able to create low-priority incidents. Consequently, the Point of Entry field ends up accepting low-priority incidents through this method.

We need a way to restrict the creation or selection of low-priority incidents from the lookup list so that the field enforces its high-priority restriction consistently.

 Can some please suggest what will be the best solution for this?

[Ankur Bawiskar]

@nandini29 

the solution I shared is best

If you don't want to use that -> then ensure your users don't satisfy table.None CREATE ACL on incident table

I believe I shared a working solution

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@nandini29 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏