Results are not updating in the report

GaneshErike
Tera Contributor

Hi,

 

Previously, the filter was there for report like,

created after 2021-07-01 and I have changed it to 2023-01-01 and it is not updating in the report.

It is still showing the old results.

The requirement is, we want results in the report from 2023-01-01 only.

For reference, please see the attached images.

GaneshErike_2-1741588405078.jpegGaneshErike_3-1741588409473.jpeg

 

Please help me to resolve the issue.

 

Thanks,

Ganesh.

2 ACCEPTED SOLUTIONS

@GaneshErike 

did you replicate everything as it is in the new report by looking into the earlier one?

Once you add the Time series type you should be able to see more options

The Created Task, Backlog task seems to be choice values for some field on your table.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

Hi @GaneshErike ,

 

Please go through this: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0718493

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

15 REPLIES 15

Ankur Bawiskar
Tera Patron
Tera Patron

@GaneshErike 

Did you save the report and then logout and login again?

are there records satisfying those conditions?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar,

I have saved and restarted my laptop.

Still, it is showing the old results.

@GaneshErike 

Did you apply same filter condition on table list and see if records are there?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

GaneshErike
Tera Contributor

Hi @Ankur Bawiskar,

Yes, I have applied same filter on table, and there are records.

And in report image there are options like backlog, created task etc,

Can you please let me know where these are configured.