Hello All, I recently developed a Virtual Agent (VA). The intended functionality is to route chats to an agent based on the user's location's service desk availability. For example, if the user's country is India and the service desk for India is i...
Hi All, While exporting the data from the rm_release table, the column "Release / Change Request Duration" displays negative value even when the data in the system shows 23 hours. Why is this issue caused? how is the "Release / Change Request Duratio...
Hi Everyone. I just trying to analyze the problem management. In that i have found Modals are calling when we click on UI actions. Such as "Accept Risk". So when i try to find from where the UI is calling, they written an UI Script called (ProblemMo...
Hi, I would like to know if it's possible to make a report on incident routing flow? Something that show the path incidents are routed, graphical representation for example. Best regards, Nenad
Hi All, I need to trigger a survey notification, when an incident is closed, in the same incident closed notification, I want to embed and trigger the survey notification. I have a different survey form, based on the request I want to trigger differe...
Why are we not getting this table "sysauto_report" table in Virtual agent Action?Use case - We are trying to send report in PDF format through email.
I have a requirement to translate the content into German language.I am pre populating the description based on other variables selection, I need to convert the same to german language.please suggest.
I have a business rule created for this.Before InsertOrder - 10000Condition - Class is hardware modelScript - (function executeRule(current, previous /*null when async*/) {setGlobalDomain();function setGlobalDomain() {//make current transaction uncan...
Hi, I have to write a script condition for an ACL that allows users to access only incidents belonging to their department.I write this script, but it's not working as expected. Does anyone have any idea what is wrong? var userDepartment = gs.getUse...
Hello Now World, I have a requirement where a record is generated from a record producer, and the target record has a variable section containing all the variables from the record producer. I want to export the record including the variable section a...
HelloI would to know how can i tell the difference between an automated task and a manual task?Which fields should i look for to see the differences?
Hello,I am facing one issue on lookup select box type variable. I have created a customized field on Incident table , type is Choice and created the choices. Now I have a record producer where I have a variable with the same name and type is Lookup ...
i had created a flow for catalog item. And the main thing i had used "Do the following in parallel" for creating a two catalog tasks at a time. All the stages are worked perfectly and also i checked the flow context the evaluation seems to be complet...
Hi everyone,I was curious if anyone has experience using AI to help automate ticket corrections. Specifically, we often receive requests from users who accidentally enter PII or PHI in the ticket work notes or activities, and we have to manually remo...
I want to change this message Thank you for using the chatbot. As part of the launch, I am looking for help in naming me. Please suggest a name for me. to Thank you for using the chatbot. How can i do it?
