I have created a script for an inbound email action to generate an RITM. but only RITM is generating and related SC task and SLA is not triggering . can someone please help me with this?
Recently i was playing around sys_id and this questions comes in my mind when i am creating a new record from business rule that can we also set sys_id. When i go on ChatGpt it gives me a function .setUniqueValue();
In one of my Catalog item when i select any request type and filled other details and store in add to cart, now again i select any other request type and store in cart likewise 3-4 request type. now, if i checkout the cart then multiple RITM's are cr...
Hi Team,I have modified the setup topic for search, am trying to test the same form Service portal.But the modified/ newly updated topic is not getting triggered, some other topic is getting hit. Is there a way to find which topic is getting triggere...
Hi all, How to create a widget to show the MTTR in Time Series type can anyone share me the step by step procedure for this. Thanks
Hello together, we use the Delegate (sys_user_delegate) Function on our instance.Right now, our management wants to have a extension for this. If user A delegates to user B and user B have also a delegate to user C all the messages for user A should ...
Hi,I want to attach knowledge articles using Attach Knowledge formatter on the Catalog task form. This catalog task is created by a Scheduled Job.How can I achieve this? Thanks in advance.
Hi All,I need to replace the value that is written in the additional comments (customer visible) inside the box. Can you suggest me the code? In which code it is written.
Hey everyone Service now has feature where I can export to PDF my entire dashboard, I am trying to get started automating this process, Is there any way I can create a custom script that would utilize the export feature on the dashboard and then pro...
Hi,I have on my portal outage's that everyone on the portal can see.I want to make the outage available to see only if i am on a specific groupThank you all
Hi everyone,I am new to Service Operations Workspace. Can someone place guide me how to edit the field on default RITM page. PFB screenshot for reference. I need to use custom field on sub category populating on the form.
Hi, I am working on requirement from user to trigger a notification to user three working days before due date, next working day after due date, four working days after due date, and five working days after due date and it should not trigger a notifi...
Hi, Is there a possibility that when we attached images or files using the email client template, the newly pasted image/file will not be part of or included in the attachment record field?
I would like to create a list choice UI Action on the Incidents table where a user can select multiple Incidents, then select "Assign to Problem" from the Actions on Selected Rows drop-down and then a List Choice box of all Problems will appear for t...