In virtual agent, let's say, for example, if I open a chat regarding one issue and ServiceDesk creates a ticket for it, then it is clear to which ticket the interaction number will be connected to. However, what happens when I, for example, open one ...
Hi, I am having customer requirement:Create Report for:1) Incident -> resolved every hour2) Incident -> Opened every hour3) Incident -> breached (4: 30 pm or 5:30 pm)4) PTASK -> BREACHED THE DUE DATE5) Change Window exceededand schedule the report
Hi everyone,In cmdb_ci table there is class: Business Application, Business Service, Technical ServiceThe requirement is as per Best practice CSDM does not recommend Services or applications to be exposed as CI.So A review is required on Configuratio...
Hi All, I have a issue while creating New field in Ticket closure Customer survey field.We have created a new field in survey will multiline free text. We are looking to make the below field wide with free text in the survey form. Backend configurat...
Hi,How to create a record in servicenow from third party App (Where current login user of app will be set as caller & Application name will set as channel ) and sent back the response as link of the record to Third party app. Please guide by scripted...
Hi All,I am looking for a solution to copy the MRVS field values to 2 different fields on same catalog task. I found one community post where the solution is present but for copying the values by concatenating them in one field.Need to copy MRVS data...
Hi,I have to hide OOTB UI Action button - close on Change form based on roles - xxxyyzz. Only users with role - xxxyyzz should be able to see, ui action button - close. I override the ui action with the same name and action name and add role in "role...
multirow variable set is accepting single group. User should not be able to submit single row how to achieve this
Dear Experts,I am new to Servicenow and English. Sorry for my poor English.How do I add a URL link (https://www.~) in the red frame area?I was able to add an icon to the context sidebar panel, but I don't know if I can add a URL link.Thank you, broth...
Hi All, I have integrated ServiceNow and Jira using Jira spoke. I am able to sync all the fields correctly except description field. ServiceNow incident description is HTML field and Jira issue description field is markup field. Could you please let ...
Hi All, My requirement is I want to take CI as input from user in VA so that according I can present the user some information. But currently since there are many records in CMDB table, it takes 10 minutes to load the list which is not ideal way as t...
Hi Experts,I am trying to achieve Password Reset through Virtual Agent. For this i have enrolled with email and Security Questions and made changes to my process in such a way that it needs to identify me using User Identification and needs to give m...
Hi everyone,I have activated process miningMy account has the sn_process_optimization_admin roleBut I cant select or find the process map component in my dashboard editior like expected.In the docs should look like this.https://docs.servicenow.com/bu...
Need to create a dashboard for Problem as per attached in Classic and new UI
I have 2 notifications-one on request table [A] and one on request item table [B] which trigger when a catalog item Z is requested. The cat item has a field named company . If the value of the company is X, then the emails should not go to the reque...
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