Retain a role even when user is marked active false

[tarun43]

I have a task to retain a HR role even a user is deactivated in servicenow.

currently when user is deactivated all roles are revoked 

Its not possible to raise HR case if user profile doest have sn_core_hr.employee role.

[Ankur Bawiskar]

@tarun43 

if sys_user gets marked as Active=false then why would someone raise a HR case against an employee who is not part of organization?

what's your exact business requirement?

[tarun43]

Hi @Ankur Bawiskar 
Once user is offboarded , they are some scenarios related to payroll where HR case creation may be required. 

Thanks for your response

[Anand__99]

Hi @tarun43 ,

If you need your HR Agents to create case for inactive user, then tell them to use the create new case related link available on the HR Profile form.

If my response answered your query, please mark my response as correct/helpful.

Thanks
Anand

[glideFather]

ahoy @tarun43,

it might be some sort of customisation in your instance, I remember that deactivation of a user didn't lead to revoking any of their roles. On the contrary, I have built a several solutions to remove roles from users who were inactive for more than 3 months...

Could you perhaps verify if it is this case? Or it might be related to HR, I am not so familiar with that in details. Can you provide more details please?