ritm is complete i want the activity tab in esc to be read only

[NeethuB]

In the ESC portal in the standard ticket. I want the activity and attachment to be readonly. 

[Ankur Bawiskar]

@NeethuB 

if user has write access to RITM record then they can add attachment

Also if user has write access to RITM field level WRITE ACL on Additional comments then they can enter comments

Better you handle this via ACL i.e. Table.None WRITE and Field level WRITE on Additional Comments and block the ACL if State = Complete

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[NeethuB]

It should be editable (Activity and attachment) to the enduser when the ticket is open. When the ticket is closed i want to make the them readonly

[NeethuB]

@Ankur Bawiskar ,
Can you help me on this?

[Ankur Bawiskar]

@NeethuB 

check my below comment where I shared link which has solution from Mike