Scheduled email sent null attachment with warning "The sender does not have access to this report"

[harshal001]

Report Name: Net Monthly Service Catalog Tasks Overview
Problem: Scheduled email sent null attachment with warning "The sender does not have access to this report"

• The report "Net Monthly Service Catalog Tasks Overview" is domain-specific to Net
• When "Run as" user is not from the Net domain, the scheduled job cannot access report data
• System generates null attachment with error message: "The sender does not have access to this report"
• Before Run as user is system admin which have all required role but not from Net domain. to resolve this issue, we have change run as user with XYZ user who is from Net domain. after Australia release, we face this issue.

Anyone has idea about this issue. If yes need your help to understand the issue.

Thank You

#servicenow

[drbob]

I can't speak specifically to an Australia upgrade but there is definitely and ACL type out there for running of reports against data - "read" doesn't cut it, there's something like "report on". Try adding an ACL for that table that gives the user you are running the report as that access.

[Suryansh Verma · Accepted solution]

@harshal001 

The Australia Domain Separation release notes mention changes including domain-visibility query optimisation, dot-walk scoping compliance and Java 21 support, but not this exact scheduled-report behavior.

Is changing the Run as user correct?

Yes. Changing the Run as user to someone from the Net domain is the correct immediate resolution.

However, using a named user such as XYZ may cause another failure later if that person:

• Leaves the organization
• Becomes inactive
• Changes domain
• Loses a required role
• Has their access modified

Recommended permanent solution

Create a dedicated service account, for example:

svc_net_scheduled_reports

Configure it with:

• Domain: Net
• Active account
• Minimum required reporting role
• Read access to the underlying Service Catalog Task table
• Required field-level access
• report_view permission
• Access to the report through user, group or role sharing

Then configure this account as the Run as user for all Net-domain scheduled reports.

Avoid giving the service account the full admin role unless absolutely necessary.

[harshal001]

@Suryansh Verma  Hi, if you have any kb article around this could you please share it.

[Suryansh Verma]

@harshal001 Here you go

Troubleshooting scheduled report issues 

Domain separation and Reporting • Australia Platform Analytics • Docs | ServiceNow