Send details about the incident by e-mail

[An6]

Hi,
I need to find a way to easily send information about incidents to an external email address. It is important that all details of the incident such as photos etc. are also sent.
The assumptions for this are:
OOTB SN Functionality: How easy is it to export all Incident information in an easily digestible format, including images?
Is there functionality that exists which could help with this, e.g. easily create a draft email / export, so that the company team can easily send to another email

[Jaspal Singh]

Hi,

Unfortunately, there is no direct way. You can look for an option to include fields on the notification body and send it instead. There happens to be Include Attachments options at the notification level in the 'What It will Contains' section and can be used to send attachments.

You can also use 'Compose mail' to send mail from the ticekt directly.

[An6]

and how would I like to download a PDF of the incident but also include photos, etc.?

[Jaspal Singh]

Unfortunately, there is no direct way OOB. You need to create some custom logics to achieve this. Why not simply send it is as an attachment.