Hello Team,I'm working on a Virtual Agent (VA) and noticed that the topic confirmation message currently uses the format:"You'd like help with {Topic name}. Is that right?"However, I want to enhance the user experience by including the topic descript...
All, If the utterance matching only one topic. Is there an out-of-the-box feature in ServiceNow Virtual Agent (VA) that allows the VA to confirm with the customer user, based on their utterance, whether they are inquiring about a particular "TOPIC" ...
I made a post the other day asking about canceling flows.This morning, I checked to see if there were any comments and I saw that it was "Marked as spam". Is there anything I can do to prevent this or resolve it? I submitted an "abuse report" but the...
Is there any tool or script which can be used to migrate catalogues from third party to ServiceNow.
Hello everyone, We are facing difficulties in enabling Incident Template usage in Service Operations Workspace, (SOW.) Our agents can see them in UI16, but are not able to in SOW. Is there a specific role, plugin, or configuration that needs to be c...
Hi folks, I've created a map page in the cmn_map_page table and it works and displays as expected. However once I impersonate certain people, the map page is blank and in the console there is an error message saying 404 not found shown below.Map page...
Hi Community,I have a requirement like, When a user moves the Change Request to the Review state, the associated Implementation Task should not auto-cancel. If the system attempts to cancel the Implementation Task during this transition, it should be...
We have a user who has created a freeform visual task board, yet they are unable to add task to their on freeform board. If attempting to add a task, they get a message stating " You do not have permissions to modify this record". It was my understa...
Hi all,I’m part of the quality team, and we’re looking to simplify our ticket audit process. Right now, we manually review work notes, state changes, and sla timeline to assess response times, documentation, and resolution quality.Is there a way in S...
Hi Team,I have created platform analytics dashboard with indicators (formula& automate).I have issue to apply multiple filters. for example in this case I have created group.parent, Date (created date), & Account, Ticket type filters. When open indi...
Hi All, We are encountering a user experience issue with the Virtual Agent in our ServiceNow instance. When a user zooms in the browser view to more than 100% (e.g., 110%) and expands the Virtual Agent chatbot, any response that is long and exceeds t...
Hello all, I want to hide specific fields from the change template form for the Normal and Emergency changes so that users cannot select their values.How can I do? Thanks.
HelloWe have the spoke configured and everything seems to work except the option for Password ResetI can query accounts, I can get the last time the password was set, I can pull all the user data, but when I try and reset a password I get the error -...
Virtual agent is asking the question "what's your issue or request?" and saying "I am sorry I didn't understand your request" again and again even after user has clearly mentioned the issue, and after 4 5 times asking the same then it directed the ch...
