Hello, We are currently implementing Now Assist and I am having issues with the chat box's branding. It is not accepting any changes to the colors that I make. I believe everything is configured correctly because when I change the icon or chat head...
I created an onChange client script on the Task table that shows a confirmation message when the State field changes. If the user clicks OK, the Configuration Item (cmdb_ci) field should become mandatory and highlight in yellow for a few seconds. The...
Hello, which role is required to create a Template in Incidents? we don't want to give Admin role for a ITIL user just for this Template creation purpose, so are there any other role available for this purpose.? Thank you,
HI Community, I have a requirement, in scoped application table called K case in this table we have field called opened at and resolved at where it show date and time of the case opened and resolved and there is field called duration.In this duration...
How to trigger the approval to CI approval group in change using flow designer
HI Community, I have a requirement, in all form fields (different tables like incident problem change etc) which reference to user table , all catalog variables reference to user table.users with empty email id should not be display.How can we achiev...
Hello FriendsCan some one share the query for fetching the forward schedule of changes in ServiceNow
Hey, I am having a scenario like to create two tasks but after closing one task the second task should generate. For this both having two different groups. But here when I close the first task the request also getting closed.But after closing the sec...
What is a UI Action A UI Action in ServiceNow is a button, link, or menu item that performs a specific action when clicked. It can trigger scripts that run either on the client side (browser), server side, or both.UI Actions a...
Hi Community, We are facing an issue, in few cases when agent comment on incident for few users Interactions are getting created. Interactions are assigned to "Virtual Agent" user with empty Short Description. We observed that Conversation record is ...
Hello guys, I got stuck with the catalog client script. I have var set with specific variable 1 which i want to be shown on catalog item.However visiblity of this variable depends on select box which is in var set 2. UI policy in catalog item didnt ...
I have a requirement where the Assigned to person clicks on 'Send Email' UI Action on SC Task , it sends an email to Requested By & Watch List of Req Item Record. So if the Requested By/Watch List person responds to that email, state of the ticket s...
Hi, I have a requirement where the watchlist users comment/attach something on sc task, state should change from pending to In progress. But It should be restricted only to native UI i.e, when watchlist users update something on native UI, then on...
What is the expected behaviour for inbound actions only opening one ticket even if two email addresses are present in 'To' of same email or can create 2 records.I have 2 inbounds created for two different tables in my instance having their correspond...
I have UI page which I'm calling from UI action. It is working fine as expected in native view but not in workspace view. The purpose here is to select template in page apply to form based on current assignment group I'm able to identify that "RP.g...
