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Alert popup on an incident record when a condition is met.

I have a need to have an alert popup on an incident record should the called be a "full Service Customer". Our helpdesk services both internal "Full Service" and external "Non-Full Service" customers. I was wondering how do I go about doing this. we ...

ccurtis by Tera Contributor
  • 215 Views
  • 1 replies
  • 0 helpfuls

Who is on-call today report?

I'm trying to create a report that shows who is on call today. I've been able to make some progress on this by going to “On-Call Scheduling” > “Reports” > “Schedule Report” and selected all under “Available” moving them to “Selected” and clicked “Run...

catalogitem login user information

Hello, i have a catalogitem where the logged in leader user will get a list of all employees under them. The issue is i know how to do this with a map to field, but its a catalog item. How do i make it so that the logged in user gets all the employee...

asd22 by Tera Contributor
  • 345 Views
  • 10 replies
  • 0 helpfuls

New Starter Checklist

Hi All, I'm looking at our new starter process at our firm, we are moving over to a requested item from a service Catalog item that HR can submit. When this happens it creates a few Catalog tasks for setting up through the use of flow designer.But on...

reopened cases

Hi am trying to generate the reopened cases sn_customerservice_case. i dont see reopen count field but i see only reassignment count and previous state. please help with generating the reopened cases with these available fields.

ishaanram04 by Kilo Contributor
  • 468 Views
  • 1 replies
  • 0 helpfuls

Unable to change state from Inprogress to New

Needs to transfer the incident from inprogress to New to another queue, Currently incident is in Inprogress state in Queue1. trying to transfer via postman, while trying state is not changing to new still its in inprogress. Below is the json I have p...

Ajin95 by Kilo Contributor
  • 458 Views
  • 1 replies
  • 0 helpfuls

Resolved! Search Configuration Item Reference Field by IP Address

I have a requirement to be able search for a CI by not only name, but by IP address as well.  I have added IP address to the ref_ac_columns so far but am unsure how to make it so they can search by the name IP address and return the correct device.  ...

Cody17 by Tera Contributor
  • 458 Views
  • 4 replies
  • 0 helpfuls