Ever wonder what ITIL really looks like in the real world?Let’s break it down with a simple and relatable example… WiFi during a meeting!Incident – Something broke!You're in an important online meeting, and suddenly your WiFi drops.You’re stuck, can’...
Hello Everyone- I came across issue where activity filter is not working for project table.Please refer to the below screenshotAfter clicking on filter it is showing me like this : I have selected some fields by clicking configure available fields - ...
HiI need someone to help meI want to link data entered from a virtual agent to file an incident, but one day I can no longer link the data.The code is using the followingvar grbusinessservice = new GlideRecord('cmdb_ci_service');grbusinessservice.add...
1. Can you please explain how previous and current objects work, and which objects are accessible in each business rule(After, Before, Async, Display) ?2. Which of the following is NOT a Flow Designer feature?Options:A. Run a flow from a Catalog item...
Hi team,am trying to create a new acl for giving a query_range access to price field and service field in external service request to a specific group.while creating the acl i got a popup as the existing table.* query_range will be masked. How can I ...
Hi Everyone,Good Morning from Pakistan.I am creating a ACL on sc_task table to make the field read only on list-view, but acl is not giving me the requested for field of RITM table, however it's been avaialble on list-view. Please guide me why it is ...
Hi there, I currently have a use case where I need to be able to add/remove a user from a custom list collector variable field via Flow designer (Triggered via a catalog item). I've managed to get the 'add' working of a user by looking up the existi...
I have accomplished this part. As it stands the user cannot type until they have chosen "Other". The problem I am coming to, is that once they do type, NLU isn't working. I have a setup greetings topic where they can type from the get-go and it works...
In an organization approximately 100 users have the potential to perform ITIL work. However in reality only 50 people are concurrently engaged in day to day fulfiller activities. How can I bridge the gap? Do i have to pay for 100 licenses when I only...
Hi All,I am reviewing the data for VMware publisher on publisher overview portal. The ESX Servers by Region section is giving nothing, it has indicator but the there is no data showing. Even the data is available in esx server table. I was playing ar...
Hello,When an end user fills out and submits a record producer or catalog item on the portal, various Flows, UI Policies, Client Scripts, Business Rules, and other backend processes are triggered and applied to the record to perform specific actions....
How to calculate ageing via function field in Report designer Ageing calculation is basically a difference between created date and current date
Ho can i connect the al_hardware table to the "sys_history_line" table to report the field value changes showing old value and new value.I have created an database view but i am getting only hardware table field not from the history line table
Hi All, I have created report in the PA widget table last year , but now it is no display in the dashboard , can you tell me how to resolve the issue. Thanks and Regards,Chandan Patra
What's the best practice for displaying a larger, high-quality VIP icon in ServiceNow? Can I upload a better picture and use that in OOB Client script?
