VirtualAgent stopped working in Microsoft Teams ChatWhen you say hi, they respond with, "We are experiencing technical issues and are unable to continue this conversation."It was working until now, but suddenly an error like this started appearing.Ot...
Hi Experts,I’m working on a use case where a user enters an email address in a catalog item form. This email can be personal or official, and it may not exist in the system (i.e., no corresponding record in the sys_user table).My goal is to send an a...
Hi All, I have created on load client script to add option in the field based on some validation. Once the case created, stage field should display with Plan and when the case saved on stage status moved to complete, then adding next option in stage ...
Dear Community member, I have observed, while creating a known error and filling description part with paragraphs and bullet points, but when I save the data and view it in article format, the formatting changes to one paragraph. Can you please guide...
I have a queue called: Agent Chat Queue The max wait time is 3 minutes:If the max wait time is hit. I have a queue trigger that calls a custom VA flow called "No Live Agent Support Fallback". In the VA chat conversation when the max wait time is hit ...
Hi All, I have a catalog item using MRVS.user can select more than 1 Row.SCTASK will be created based on the number of Rows.Example if user select 2 rows in MRVS,then 2 SCTASKS will be created using flow designer. Here when the tasks are getting gene...
Hello Team,We need to load a bulk of KB articles into ServiceNow. Each article has different versions, so I need to load them according to their respective versions. Once the data is loaded, each KB article should be linked to its parent KB article a...
We have created a customized table for SLA request. For non technical and technical ticket if the request is raised for SC Task it should go for one approver If incident it should go for another approver. This SLA request already having a flow design...
Does the 'Approval-group' block in workflow always trigger the oob approval notification? I want it to trigger custom approval notification in the approval group box. how to configure this? basically I have 3 level approval in sequential order so app...
Required help to complete the requirement. I have created workflow on demand. when system receives the attachment it is copied to demand form once the record updated it should trigger approval and send notification with the attachment attached to the...
Hello,Is there a way to format the values retrieved from a Metric (in this case, the AVG)?The current values are displayed in seconds, but I’d like to convert them into minutes or hours.I’ve tried using the Format Values option (highlighted in red), ...
Virtual agent has created duplicate interactions for a particular user, what can be the reason?
Per the attached visual 3 of the labels have ... instead of writing out the whole name. How can we have angled and wrapped text in the visual? Thanks!
I have a custom record with a state field. When the field switches to "on hold", it triggers a flow with a timer. If the state switches to something other than "on hold", I want to cancel the flow before the timer ends. I created a business rule to ...
Hi Can anyone help on email layout script to add client image and notification body under it and border around it. if any possibility, please entire script which helps a lotAny inputs really helps Thanks,Anusha