Good afternoon.
We have recently configured Live Agent Chat setup between ServiceNow and Microsoft Teams (Moveworks Techbot).
We configured using the below link:
https://help.moveworks.com/docs/how-to-guides-for-message-brokering
It is working perfectly fine in Dev instance, but not in Test instance.
In Test instance, chat is not coming from Microsoft Teams to SOW. In Microsoft Teams, it shows as "no agents are available", although in SOW, I have made myself available online.
We tried using REST API Explorer and tried POST message and chat conversation is being initiated. (Screenshot below).
I checked in Conversational interfaces>Settings, I found an integration connector setup as below, but the same is not setup in Dev instance.
Also, the below ID is same on Production and Test instance.
Should I remove this ID? May be, because of this chat is not coming from Teams -> SOW.
Please help. I would be grateful for this.
