Servicenow user profiles are not importing from Azure AD

suvarnamoha
Tera Contributor

‎06-06-2025 10:45 AM

Hello All,

 

Can someone please help with this?

We are creating AD accounts through ServiceNow. When profiles are synced to Azure AD, ServiceNow imports the user profiles and creates corresponding user records.

Currently, we're facing an issue with licensing from the AD team, so we're working on incorporating the licensing step within ServiceNow. Specifically, we are adding users to an Azure AD group using the Microsoft Entra ID (Azure AD) Spoke.

However, when testing the flow, we encountered the following error: "Error:  Insufficient Permissions. Please Check Oauth Token and scope permission. We checked the outbound HTTP request, and the response indicates: "Access token is empty."

We verified that the OAuth profile, including the client ID and client secret, is correctly configured and valid. However, the issue persists, and we're unsure of the root cause.

Any assistance or guidance would be appreciated.

 

Thanks in advance.

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Abbas_5
Tera Sage
Tera Sage

‎06-06-2025 08:15 PM

Hello @suvarnamoha,

 

Ensure that the ServiceNow instance is using an Azure AD application with sufficient permissions to access all user data. If you're using the Azure AD Connector in ServiceNow, check the configuration for any limits or filters that might restrict the number of users returned.

 

If this is helpful, please hit the thumbs up button and accept the correct solution by referring to this solution in future it will be helpful to them.

 

Thanks & Regards,

Abbas Shaik