HI all
Hi All, Set Assignment Group in Incident automatically to different groups based on category & subcategory in virtual agent. Please provide diagram thanks
Forum Posts
Filter Case Categories for Engagement Messenger for external clients
Hi All,I needed a help in checking on how to filter the case categories in the engagement messenger view for the external clients (we have product specific categories) assume i have a product called ME and A,B, C and D, are the categories associated ...
How to add About this location details in walkup portal
Hello Team, For OOTB location we got the "About this location" details for How to add about this location details in my custom location. Please help Thanks in advance. Ashok
Reports
I need to create a report to show the incidents and requests created by new hires during their first 30 days of employment. How can I configure the data range conditions?
Can someone please show me how to create this Response summary?
I tried so many ways but still can't figure out how to get this response summary in my model. I want to learn to recreate just this portion in Virtual Agent.
Show more buttons/ui actions on mobile
Hello everyone, I have a request to add more buttons to the Work Order Task screen on Mobile, but when I add them it only shows 3.Does anyone know where I can configure the layout to allow me to show more lines with more UI actions on Mobile? I added...
Users are not visible for impersonation
Hi All, I have an issue where the user Ben is having an impersonation option . But if the user tries to impersonate he isn't able to see most of the users .I did check ben's profile and found out that he is active and is not locked out.Attaching the ...
Resolved! I have a requirement that the checklist should not be editable after the task is closed.
Hello Everyone,I have a requirement: I have created a checklist for the `sc_task`. Now, if the `sc_task` is closed as complete or closed incomplete, then the user should not be able to create a checklist or add items to the checklist. How can I achi...
Information from RITM to tasks and Emails in an execution plan
I have created a startes, movers, leavers entries in the ServiceCatalog, created EXECUTION plans for each process, created a number of variables for each process.The execution plans sucessfully create RITMs that containg all the information in the va...
UI Policies not loading on load
Hi all I am after some help on my UI Policies.I have created several UI policies on a record producer that will make field visable / hidden depending on the answers.expected behaviour:Question:Preferred contact method:Answer: – 1 of 3 choices (Phone,...
Create Incident topic block not working
Hello Team, I duplicated the out-of-the-box Create Incident topic, and removed Universal Request from it, and used the same topic block in the Generate Incident topic. However, when I checked in the service portal, it does not display the incident nu...
auto populate list collector variable value in service catalog
Hi I want to auto populate one list collector variable value based on the value selected to other variable.I have written one script include and client script but it is returning null value. script include var getuserreports = Class.create();getuserr...
Send details about the incident by e-mail
Hi,I need to find a way to easily send information about incidents to an external email address. It is important that all details of the incident such as photos etc. are also sent.The assumptions for this are:OOTB SN Functionality: How easy is it to ...
Change background color of specific records within the results of a reference type variable
Hi all!I would like to change the background of records that appears within the results of a reference type variable. The records should satisfy a given set of conditions before they will be colored.Output should somehow look like this.
Resolved! sysids on tables
Newbie question. I understand the sysid is a unique number generated on the record. Take the Incident table. I see in two different PDIs the sysid of that table is the same if the PDIs have the same version. But if i upgrade one PDI to say Washington...