Hi all, Every major incident has a related outage, and I'm looking to show the field 'probable cause' from the incident task table in a list view from the outage table. I managed to dot walk from the outage table all the way to the probable cause of...
Hi!I'm trying to figure out how to automate communications from Servicenow, such as monthly maintenance notifications or change to production notices and the like. Does anyone know how to do this?
I understand that, ServiceNow is been charging separately for custom tables. does anyone know if licensing is required for x_ or u_ type of tables? or will the extended tables from OOB tables will count for licensing? Any help in this regard is highl...
Hello, I'm currently creating a catalog item. Item have choice 4 choice fields. Based on the choice field 1, choice field 2, choice field 3, field 4 should populate. I thought of using generic catalog data lookup table. I've concatenated a choice...
Hi All, Hope you're working well!I want ACL script and Guidelines also If a user is part of the assignment group of an incident task, they should be able to access the incident ticket (parent) as well.Here No specific Assignment Group and No Specifi...
We configure the button for the assignment group members. However, the button sometimes appears when the user does not belong to the group.When you click the button it dissapear and the record shows the message below:How can I solve it?
Hi Team, We have written an ACL to have RW access to a field in Customer_account table. But there is an ACL which is customer_account.* which is having another role and its not allowing to modify/edit that field.Below is the * level ACL Actually the...
Hello,I want to know whether this plugin comes under ITSM Pro or notDynamic translation plugin (paid) and some dependent plugins: IBM Watson Translator Service Spoke (paid) erviceNow Language Detection Service Spoke (paid), Microsoft Azure Translator...
Hi, I have setup dynamic translation for agent chat which is working as expected. But some of the pre defined text messages aren't getting translated (as seen in the attachment). When I check under the language -> translation section in the VA design...
In CSM configurable workspace, when I click the new button, the change request modal / interceptor does not come up like it happens in the SOW. Would anyone how to configure this? I tried duplicating the 'Open change record' record for change request...
Hi Team,I am struggling to know how this PA JOb is getting executed by an script action "Daily change success score",which states that it is triggering by an event named "pa.job.dc.ended.ok",When i go through with an event it shows it is getting exec...
How can i do that ? The recipient is using Soap message with token makeDellCaseAPIRequest: function(requestBody) {// Create RESTMessageV2var restMessage = new sn_ws.RESTMessageV2('DellCaseManagementAPI', 'POST'); // Replace 'DellCaseManagementAPI' wi...
