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Whats the best way to find and display similar incidents on the current incident?I was attempting to use predictive intelligence but how would I display the results on the current incident?Another way I was trying to go about it is by using the table...
Hello All, In Virtual Agent I have created a topic, in which I should update an Incident with Attachment provided by end user in Chat Bot. I am using File Picker to Attach the file. I have tried using 'vaSystem.attacheRecord' and tried using script a...
group manger will have access to assgin tickets to group memebers and he will also close the ticket, and also group members also assign them side full fill the tickets how to achive this, i need to add group manger in to group or i will directly assi...
Hi,How can I allow users with mac_fulfilment role to create and edit templates only if they created them, while users with mac_analyst can create and edit all template records? Thanks,Sahar
Hello ServiceNow community,When attempting to propose a standard change template from a normal change request, the system redirects us to a form where several fields are pre-populated based on the details of the normal change request. Currently, all ...
Hi All,I need to move one of the table's form layout including form section to another instance. So here i dont want to use the update set. How can i achieve this? Normal export & import is also not working. Thanks,Suvedha
I've recently added the service offering field to the change request form and noticed that only business offerings are showing in the list and not the technical offerings. Is this by design? If so, can you help me understand why this is setup this wa...
Hi,I am looking for details of all the different access granted to default Asset_Manager (Asset) and Stockroom_Admin role? We are looking to only keep access for ITAM and CMDB related tables and revoke other access. Thanks
I have a requirement to mark the interactions closed abandoned instead of closed complete. For that I duplicated the Closing Conversation and created a new custom topic in virtual agent designer. In that I setup a script to mark it close abandoned. B...
for the related list button name is Add,if i click on the button it should open the list view of another table from there i should have to select records,after that those records should be reflected in the current related list.
Hi Team , I have a workflow which will trigger approval on certain condition , which is working fine and the conditions are met , now the challange is , the approval has been triggered and listed is "sysapproval_approver" table but not on the Portal...
I want Report on Incident Metric table -show a breakdown by Categorybreakdown of all incidents taken and transfers out of Support Group
Hi Community, How to hide activities from the notes tab when a checkbox is checked. I am able to hide the complete incident when this checkbox is checked if user is not the member of a group but these activities are showing under notes tab when this ...
If user creating a change request via copying the change by 'Copy Change' UI action, in this case is there any way to know the difference between which is the original change request and which is the copied change request?
Hi All, we have four checkboxes on a catalog form checkbox1, checkbox2, checkbox3, checkbox4 . out of checkbox1 and checkbox2 only one of them is mandatory for submission and from checkbox3 and checkbox4 only one of them is mandatory for submission. ...
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