Servicenow VA search knowledge base topic is not showing KB results instead it is switching to other

[jinugu]

Hi All,

Servicenow VA search knowledge base topic is not showing KB results instead it is switching to other topic, is there any way I can show only knowledge articles.

Thanks inadvance,

Sailaja

[Abbas_5]

Hello @jinugu,

Please refer to the below link:
https://www.servicenow.com/community/virtual-agent-nlu-forum/making-va-search-the-knowledge-base-and...

If it is helpful, please mark it as helpful and accept the correct solution. In future, it might be helpful for someone to refer to this solution.

Thanks & Regards,

Abbas Shaik

[jinugu]

Hi @Abbas_5 ,

Thank you for the reply, I already updated the knowledge base sysid as mentioned in the above thread, but it didn't work out, still the user search terms is switching to another topic instead of showing knowledge articles list.

Thanks & Regards,

Sailaja