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Setting description on Jira issue from ServiceNow incident

Sandeep Raj Ram
Tera Contributor

‎09-02-2024 01:17 AM

Hi All,

 

I have integrated ServiceNow and Jira using Jira spoke. I am able to sync all the fields correctly except description field. ServiceNow incident description is HTML field and Jira issue description field is markup field. Could you please let me know how to send the description in correct format.

 

Regards,

Sandeep Raj

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