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Teams Integration

I'm having trouble integrating Teams with ServiceNow. My company has already a Teams integration with another ServiceNow instance, and now I don't know how to make a new integration with a new instance without removing the previous one.I managed to i...

PereR by Tera Contributor
  • 342 Views
  • 1 replies
  • 0 helpfuls

CSM

Hi Team, In agent workspace dashboard when I clicked on single score it is redirecting to list view but i wanted them to redirect to workspace. can some one please reply to me.Thanks In advanceThanks & Regards,Haritha D.

Performance Analytics

I am currently trying to create a dashboard that contains a times series graph that displays average delta between two columns on two tables over time. First table is from the alert table with the "created" column and the second table is from the inc...

jq827q by Tera Contributor
  • 393 Views
  • 1 replies
  • 0 helpfuls

Knowledge Articles Search

Is it possible customize the related search of the incident to see all language articles for specific group and the same behavior for esc portal, native ui contextual search&SOW.Additionally, specific group users needs access for all knowledge articl...

Eswar999 by Tera Contributor
  • 268 Views
  • 1 replies
  • 0 helpfuls

Duplicate email send to the user

There is two same email send at same time to the user. I have checked BR and I have checked notifications as well. Is there anything else which can be done in order to find the bug.