There is no option to track Agent's Travel back effort from Work Site to Base Location.
There is no option to track Agent's Travel back effort from Work Site to Base Location. I want to Create Travel Back Option in AgentApp & WOT Form. Thank You.
Forum Posts
Display an info message whenever a member is added to a group manually
I've a requirement to a identify a particular user account whenever added to a group it should prevent the addition and throw a message. However I'm able to prevent the addition but info message is the tricky part here and I've tried client script an...
Generate the Report on the Assignment groups.
Hi Experts I want to generate the report on the Incident assignmetn groups.Example : I have the group name software and I want to count the number of Incient tickets which is moved from "software" group to "network" and "itil" group, "servicenow supp...
How do we display variables with attributes on the RITM?
Hello, I have a list collector variable on a catalog item, which uses variable attributes so that the list displays certain data from each object in the table:I notice that the display of this variable in the RITM (where fulfillers need to update tha...
Resolved! Incident creation if group does not have members or owners or managers
Hi @Viraj Hudlikar , This is in Continuation to the Solution which we discussed in the below link: https://www.servicenow.com/community/incident-management-forum/incident-creation-ig-group-does-not-have-members-or-owners/m-p/3172732/highlight/true#M1...
Update variables on RITM went state updated to closed
Hi all I could do with a some assistance in producing a script, be it a client or business rule, to update the variables on RITM ticket once the state has been updated to completed. This will be anonymize end user customer data. So ideally I would ...
BCM Workspace
Hi There. I want to create 2 UI Action buttons "Approve" and "Reject" in this form that appear while impersonating BCM Planner. I want if I click on Approve then it should change my form's state to Approve. And if I Reject then it should change my fo...
Translated text variable set based on Catalog Item
Hello If I have a variable set based on the catalog item, the help text will change based on the catalog item and also based on the languageSo i created a translated text but i need to be different based on the catalog item.Thanks
Write a Fix script to update 1 year old records and map the fields from table1 to table2.
Hi, I need to write a fix script which will do:1. Map the field from xml.2. there is one responsibleID field which needs to fetched from xml and map to another table's manager field which is a refernce field which refers to sys_user table...how can i...
Filter the reference field based on checkbox input value on a UI Page
I have two checkboxes as shown in image, based on the selection I need to filter the references in the "Enter Client Name" reference field. For e.g if "G" checkbox is selected the the reference field should show only clients related to "G" and if "US...
OAuth Application Limited to Domain
I am currently looking to use the Microsoft Connector in Copilot Studio to connect to our domain separated instance in ServiceNow. Is there a way to limit the scope of the OAuth Application Registry I'm using for authentication to a single Domain?
Latest attachment not visible on the request after removing ZZ_YY from attachment name
Hi Everyone,I have a requirement of making attachment mandatory based on the value(Select-box) in one of the catalog item. So, instead of generic attachment(paper clip icon) I have used attachment variable in catalog item. Please refer below image fo...
Jira Spoke - Create Issue action - Error occurred while fetching projects
m setting up a bi-directional integration with Jira and just started testing the connection. The Spoke is already installed and the Connection and Credential have been setup (using Basic Auth with API Key). When I tried using the 'Create Issue' Jira ...
Removing currency from glide.ui.list_edit_ignore_types
Hey all,Is there any concern removing "currency" from the sys_properties - glide.ui.list_edit_ignore_types? I can't find anything online or on the forum.The only thing I could think of if there's a script onChange firing from demand.Thanks,Camden
Linking Existing Servers to Existing Business Applications in the CMDB
Hi everyone,I've been trying to link servers to business applications using the cmdb_rel_ci table, but the results haven't been enough. I'm looking for straightforward methods to connect these two elements.What approaches or best practices have you u...
