I have seen some posts on how to configure links to open in the SOW. But it seems like you have to choose one or the other. For the fulfillers newest to ServiceNow, they need notification links to open in SOW, whereas those that have used ServiceNow ...
Hi All,When working with catalog items or record producers that include Multi-Row Variable Sets (MRVS), integrating them into Virtual Agent conversations can present technical challenges. Here walks you through how to handle MRVS in a Virtual Agent f...
Hi all,When I use email template or the MIM workbenck communication tasks with email as communication channel, all these emails are not captured on the incident activity.But the customer wants the emails sent should be captured on the activity stream...
1. How to add instruction to variables section on the Catalog TaskI would like to see the below instructions to the fulfiller (in color Hex=#ae0055):Information to Service Desk – this task is only intended to build the workflowEnsure that you answer ...
Hi Everyone, We recently upgraded our license to include Now Assist. Our next big win with SN is to get a virtual agent stood up in both our service portal and in MS Teams. I am looking for some clarification, do I need to run through Conversational...
Hello All, Can anyone please help me out to setup NLU default input language as English irrespective of the users Teams language settings . NLU is not predicting the Intent due to users teams language settings. NLU Model (Virtual Agent NLU Model (En...
We've been encountering issue in installing the Notify Connector , SSO and the Base chat. What admin access is needed or need to be granted by the microsoft for us to complete this?
I have created workflow in that added 'approval-group' block. Basically it is triggering oob approval notification. Requirement: when demand record is updated with attachment this workflow is triggering. while sending notification for approve they sh...
We are working on ServiceNow External survey for customer. For security reasons, we can’t disclose ServiceNow URL to customer. To hide the ServiceNow URL, we are using below steps. We have created new application(Angular page) which is hosted on the ...
Hi All,We are performing an integration using a Spoke in ServiceNow and have configured the oauth_2_0_credentials table to store the OAuth 2.0 credentials. The initial access token was successfully generated, and we set the refresh token lifespan to ...
Hello Community,Thank you all for the incredible insights, templates, documents, and resources you’ve shared — they’ve been immensely valuable.Personally, I’m very grateful for the support and collaboration.As we begin this new quarter, I’d like to o...
Hi everyone,I'm working within a scoped application and trying to programmatically generate a History Set record. I found the GlideHistorySet class in the documentation, but I'm not entirely sure about the correct usage or best practices for implemen...
I have created workflow and created inbound email to get attachment from the user and the attachment should be copied to demand. I created BR for this part is working fine but after checking attachment in demand it should trigger approval but it seem...
I have a use case for client script in ServiceNow and i also write script for that but it is not running properly. can anyone help me to find what is wrong in this script. Disable a field for specific rolesUse Case: Disable the "Assignment Group" fie...
Hi, Requirement is when incident sla (Business elapsed percentage is greater then 75%) and when incident assignment group is ABC1 or ABC2, email should trigger to particular users(tester1 and tester2) + incident assignment group(only which group memb...
