Forum Posts
Resolved! Trigger the catalog tasks in flow designer after 10 business days exclude weekends
Hi, I'm trying to configure a flow in Flow Designer where the second and third catalog tasks should be triggered 10 business days after the first catalog task is closed.To achieve this, I added a Timer activity after the first catalog task, setting t...
How to Add a Free Text Field in Pop-Up Window 'Justification' in Risk Workspace?
Hi all,In our current configuration, when clicking on "Reassess", a pop-up window appears, I’d like to add free text field labeled "Justification for Reassessment" right after the "Days to Overdue" field in this pop-up.(Screenshot reference: "Pop-Up ...
Service Ops Workspace
I can rearrange the fields using the form layout, but in the Service Operations Workspace, the 'Short Description' and 'Description' fields always appear first. I want the 'Number' and 'Caller' fields to appear at the top instead.
Resolved! CIS-ITSM Doubts
Your customer complains that when their users clickon the Configuration Item magnifier from the Incidentform, that they are overwhelmed by the volume ofCIs to choose from. They want to exclude certaintypes of CIs from the CI lists on the Incident. Pr...
Resolved! CIS-ITSM Doubts
Roles control which users can perform which actionson a change record. What are actions, which cannotbe performed by anyone, even an administrator?(Choose two.)A. Update Change Type on an existing change recordB. Delete a Change recordC. Delete a Sta...
Get Catalog task number in the report for Approval (sysapproval_approver)
I am trying to create a report on the Approver (sysapproval_approver) table but unable to pull the Catalog task number in the report. Tried getting it via dot walking Approval for+ but it is not showing the number. This particular catalog item has on...
Resolved! CIS-ITSM Doubts
On a Change Approval Definition record, what doesthe 'wait for' condition define?A. Whether the change approval is sent to an individualuser or a groupB. The state the change must be in before the approvalnotifications can be sentC. The number or per...
Using Decision Builder in ServiceNow using Flow Designer as well as Script include
Table of ContentsConceptBackgroundPrerequisitesDecision Table StructureInputsConditionsResultsDecision RowsImplementation ApproachesFlow DesignerScript Include & Catalog Client ScriptCode ExamplesCatalog Client Script (onChange)Script IncludeConcept...
Resolved! I need some clarifications and meaning of the below mentioned fields in interaction table. Help?
Requester Average Response TimeAgent Average Response TimeFirst response wait timeWait timeHandling durationDurationHold Duration
why description field not working in outboud integration in servicenow to servicenow integration
##Learning Integration:I have created below Business rule: Created REST Message method as below: Getting below error: The responseBody is : {"error":{"message":"Exception while reading request","detail":"The payload is not valid JSON."},"status":"fai...
Resolved! Using Follow Up field in task or incident table to send notification
We are using the OOTB "Follow Up" field on our SN instance. I have a requirement that when the Follow Up field is set with a date the agent will be following up on either a task or incident that an email is sent on the "Follow up" date is met. The e...
Performance indicator time series type
Hello Everyone, I have one requirement. in the performance analytics indicators suppose if i select date range option is 3 month it shows the 3 months data only. but as of now it shows the 4 months data. like below image. But my client deffin...
Virtual agent flow is not behaving as expected.
Hello, I followed this link: https://www.servicenow.com/community/virtual-agent-forum/virtual-agent-ai-search-topic-block/m-p/2963087#M8763 My scenario is after following the steps in this link I was able to change the 'I need more help...' to 'Show ...
Resolved! Database View help and help with creating where clauses
I need help to track cpu count changes for serversa/ tables can be sys audit or sys history line - which is preferred?b/ tables can be linux or windows tables, or just overall the computer table?c/ I am in a domain separated instance, so I will need ...