Sidebar Teams ServiceNow Integration

[Deepika18]

I have established the connection between Side bar Teams and ServiceNow. Token is generating correctly and the over all setup is done. But Now when I am trying to send a message from sidebar ServiceNow, the message is not getting delievered into Teams. 

I am getting error in OOB sub flow " send or edit chat" mentioning that "No record found in Look up action item" in "Send Collab Chat" Action.

I figured out that the records are not automatically getting created in Collab Chat Maps table "sys_cs_external_collab_chat_map". And also when the scheduled job "Subscribe Teams App" is executing it is throwing an error "To access this resource, the app must be associated with an Azure subscription".

Requesting you to help me to resolve this error. 

@Ankur Bawiskar @AG - LearnNGrow

[Ankur Bawiskar]

@Deepika18 

not very sure on this as I haven't worked on it.

From the likes of it, it looks like some data issue as the integration is working fine.

[Deepika18]

There are some ACL's on that particular record where write access is only maint role but there are some records which got created already when I am doing testing.

[Ankur Bawiskar]

@Deepika18 

then try to see what's stopping the record insertion.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[TomWright_Dos]

Were you able to address this issue?  If so what was the resolution on this.  I am seeing the same issue on our instance.