I'm very new to performance analytics and I'm tasked with creating a group of reports for SLA data on a custom case table to match preexisting reports elsewhere as we move our customer to using ServiceNow for all reporting.
I think it will make sense to build out custom PA indicators for some of these going forward but was wondering how much of this list report could be built out as a traditional report or if I'm betting off creating each of these as indicators and creating a dashboard that displays them all. The initial report looks like this
I've been looking through other posts and it seems like a pretty straighforward grouping of SLA data, I'm just struggling with getting started and how to match this formatting as closely as possible. If you can point to any similar solutioned posts I think a frame of reference for creating this report will help click how to structure the next few similar ones.
