Stop an inboud email action from Inboud email flow

[Mariapia Cortaz]

Hi all,

I have a requirement involving Table A and Table B. A notification is triggered from Table A, and the user who receives this notification will reply to it. When the reply is received in ServiceNow, I need to create a record in Table B with some values derived from fields of the original record in Table A.

I have created an Inbound Email Flow to achieve this, but I need to stop all other Inbound Email Flows and Inbound Email Actions. How can I do this?

[Natan F Rosa]

Hi @Mariapia Cortaz 

I didn't quite understand, why do you need to stop the others, what are these others?

[Viraj Hudlikar]

Hello @Mariapia Cortaz 

Check this thread which will be helpful to you as per your requirement.

https://www.servicenow.com/community/virtual-agent-forum/have-a-question-regarding-inbound-email-flo...

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.