We've noticed some strange behaviour in Virtual Agent when an utterance is entered that there is no Intent for; it loops straight back to the beginning of the greeting topic:The below screenshot shows the example utterance "Help editing videos", whic...
Hi All,I'm creating service request using inbound email action in flow designer. I am using sn_sc.CartJS in custom action to submit the request.I am able to submit the request, but the issue is when the request is created "Requested for" is populated...
I have a variable called device hostname, in this variable I need to show the devices which are available under the site sal code variable in the form and in the second image it is location.Please suggest.
After doing required training for similarity and clustering solution and running scheduled job. I am able to get data in "Demand Insights for Incident" dashboard. But whenever I am trying to open Insights for this dashboard it keeps loading as given...
I want to start custom timer type field automatically when chat starts between agent and user. I have created custom field in Interaction table.Please let if there is any solution.
Hi Team,I have a Requirement where planned start and Planned end date should be in between Change Planned start and Change Planned end date. I have written OnLoad script where it compares and if it is invalid (Same DateTime or outside of Change Plann...
Does a user need Unrestricted user license in APM (EA) to fill and assessment survey assigned to them?
I'm trying to add/remove fields from accounts table "Case" view using form designer and form layout. But I'm unable to save the edits made, I'm in correct "customer service" scope, I'm able to add the fields, but when I click save, the error is getti...
An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5team members. These team members are working on many tasks, but the manager cannot see any taskson the Service Desk > My Groups Work list. What could ex...
Please could someone help as to how to convert date "August 20th, 2024 16:58:34" into YYYY-MM-DD HH:MM:SS.Thanks in advance!
Hi all, I'm trying to add a hyperlink for g_form.showFieldMsg which redirects to a portal. I have seen in the community it is not possible for showfiledMsg. client is expecting only display message they are not okay to add it as an info messageCould ...
Hi I have requirement to set the Description "Caller is VIP" if caller is VIP.I am new to the platform.I am not able to find mistakes in my code Can anyone help. Client script:function onChange(control, oldValue, newValue, isLoading, isTemplate) { ...
Hi! I was wondering if there's any recommendations and best practices around the use of session.putClientData()?I'm embedding three widgets into a service portal header menu. And instead of loading them all for each page load using $sp.getWidget, I s...
I have a Multiple selection question on a Questionnaire, an option being 'Not Applicable'.I want to configure that if a user selects 'Not Applicable' then the user should not be able to select other options.Like here, If I selected NA, then I should ...
