Change Record creating duplicates records with same change number
Change Record creating duplicates records with same change number
Forum Posts
Incident to RITM creation
I have a form context option UI action the incident form that will cancel the Incident and create a request. It works but I have a Modal pop up that gives the option to cancel the Incident or perform no action which would do nothing to the incident a...
Resolved! incident auto populate service offering and business service fields depend configuration item choice
Hi expertsI would love to get helpWhat is the best practice to display business service and service offering data according to my choice in the configuration item field
Core configuration and foundation data
Hello, We are recently started ServiceNow ITSM scratch project .We are planning to give demo and workshop sessions to client on Core configuration and foundation data .Please help me with any decks or ppts for this topics. Reagrds,sravya.A
Inbound Action to create Request & Requested Item failed
Getting this in the Email log:Create Video Conferencing Req (forward) : did not create or update sc_req_item using current This is my Inbound Action:createRequest(); function createRequest() { var user_sys_id = gs.getUserID(); var comments =...
Resolved! Invalid date on KB article
Hello All,Does anyone know why the KB article is showing an invalid date on the KB article card? It would be incredibly helpful and beneficial for me if this could be accomplished in some way.Thank you!
How should I re-direct survey page to sp page instead Native UI
Hello Team,When end user clicks on survey link, it's re-directing to the backend native UI with the below mail script. https://xyz.service-now.com/now/nav/ui/classic/params/target/assessment_take2.do%3Fsysparm_assessable_type%3D2f5705e11bb41410dd4d0...
Live Agent idle time
We currently have the OOB for Controlling idle live chat sessions, however this timer is tracking user idle time and a reminder can be set at particular intervals. https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/...
flow error
The following error occurred during flow send email.is there any solution
How to restore a group for a user
Hi All, The user was on leave and the groups and roles that he had has gone now. How can i restore back the group for the user without using the any reference profile to replicate.
Resolved! Notification got triggered to caller but Content (Body) was empty
when notification is getting triggered, then content i.e. Additional comment is not coming, only work notes is coming. What should be checked? Notification which user received:Notification (what it will contain):
Order by attribute for list field in virtual agent
Hi All,I'm using dynamic choice input field in chat bot, its working fine however I want data to be sorted based on the particular field in reference table, is there any option where I can write below condition (ref_ac_order_by=u_order) in chat bot u...
Hide work notes only in the service portal but keep showing in the form view
Hi, I hope everyone are ok. I was trying to hide the work notes only in the services portal and keep the information in the form view. Anyone know how can I do that, or it is possible? Hide in this section: but show in this section: Best regards.
Resolved! Auto Fill userid field using the first initial and lastname of the user when creating new record
Hello Everyone, I am trying to auto fill the userid base on the first initial and lastname that i input. I able to do it using OnSubmit, but what I want to achieve is to use OnChange so that everytime I create a new record in sys_user table it will a...
