Ui builder
Hi I'm trying to configure the New button that comes in workspace There instead of creating a normal incident, I wanna apply a template which presets a certain value Thanks
Forum Posts
Impact of Changing the CI identifier on Computer table to "Name" attribute only
Hello Everyone,We have encountered a situation. We are using SCCM to populate the computer table in the CMDB. Due to the migration of VMs to a new SCCM server, the serial numbers are changing. As a result, SCCM has started creating new CIs with the s...
catalog item
Hi, In catalog item, there is a reference field reference to alm_asset table, and requested by field reference to user table. so the requested field autopopulate with username who logged in. so if i select the asset it should list the asset which bel...
Resolved! Show VTB board column in Task Report
We currently use a freeform VTB. We track incidents, catalog tasks and private tasks on the board. We manually add these tasks to the VTB. I would like to create a report that shows all tasks assigned to our group that have not been added to the VT...
Resolved! Agent Chat
I just completed configuring agent chat for my org. How can I turn off the virtual agent message (see attachment) when attempting to go to this URL:instanceurl/$sn-va-web-client-app.do?sysparm_branding_key=nameofbranding It should just take people d...
Best approach to unstructured service requests
Hi community, So we are about to implement ServiceNow ITSM and got a question about how to best manage the need for registering ad-hoc or unstructured Service Requests. Use case 1: A user emails the system and a Universal Request is created. The 1st...
Copy the 1way encrypted password from the user table
Want to understand the how to copy 1 way encrypted password field to string field.According to our requirement we have to share the userid and Password to the client We are using the below code to send the Userid and password.Before Business rulevar ...
cab workbench meeting notes.
Hi team, Worknotes is not add in the CAB benchmark, when save the notes, its show saved but it is not reflecting. What should be the reason, why the notes are not saving ?Thankyou
Resolved! Need help on Assignment Lookup Rule Customization
Hello Friends,I have a small query,Can we customize assignment Lookup rule which will trigger only once for a particular record. I mean, We have assignment lookup rules configured for incident table for category and sub category. Based on this assign...
Restricting Project Template Create Access
I have a request to limit who can create Project Templates to a small project team in my organization. I have attempted to do with Access Control limits to project templates but am yet to have any success. Anybody have advice on how I can accomplish...
Resolved! Send random password on email to new user
Hi team,I have a requirement as below:We are creating new users on customer table from catalog item. While new users are created , they should receive email with a random password auto generated. User will login with the password and they will reset ...
Kb articles images displaying broken icon
Hello, We noticed some KB articles images are displaying as broken icon like shown in image, can any one share your thoughts what will be the root cause?
Customer service Portal Search bar
The filter in the search bar doesn't work and still returns nothing, do you have any idea where this might be coming from?
How can I move a catalog item from Global Application to Scoped Application?
I need to move a catalog item from Global to a Scope without copying/duplicating it, as well as preserving the same sys_id. Please let me know if this can be done, thanks.
Create a change request from problem
There are probably two ways to create a change request from a problem record:Please tell me how to use these two separately.・Create from UI Action・Create from related list of problem records
