2 instances.DEV: "compose Email" on a case applies the standard email template: sendTo, CC, Subject, branded Body with Footer PROD: "compose Email" on a case applies only sendTo, CC, Subject, but the branded body is not reflected.Interestingly: only ...
I'm still using workflows right now, (not FLOWS). What's the best way to accomplish this?I've read about a lot of possible ways, but nothing I've tried seems to work. HELP!
Hey everyone, I need suggestion that is it even possible to show incident cards directly if an end user types the incident number directly in chat. I have seen this work for kb articles and catalog items. If an end user type the catalog item name or...
Hello Team, I am stuck on the following step. Can anyone tell me how to configure it in Virtual Agent? Create a new applicationCreate a new application called CD NLU - Your name and today's date (ex. CD NLU - Joe Employee 2-25-21)
Incident is created by inbound email with external email address. Caller is "Guest".Is it possible to send the incident attachments to the email sender that triggered the creation of incident? How?Understand that email address can be added to "Watc...
Hello All, I read in other Document, that for non original English, they can ask to extend time for CSA Exam, while when I booking my exam I didn't see the option to extend time, so how can I ask to extend the time . please need you help and support,...
HI All, I have a variable named "Application name" its refrence of Business application table. We have GSI ID, System manager and so on attributes. The "Application name should be searchable by its GSI ID, system manager etc.. Please help me to find ...
Change model is not working for Preapproved standard change while creating new record, instead of insertion it throws an error Change model 'Standard' prevented state transition from Schedule to Implement, Change is creating with schedule state. We a...
Hi All, SCTASK(Service request) needs to be created and should be assigned to ownership group based on knowledge article expiry date(valid to date - i.e. If article is going to expiry in next 30 days then we need to create a request) by using schedul...
Hi, I have a variable named proxy and it has 4 options None, Yes, No, Not applicable. Whenever the user selecting Yes under the field I want a message "Archer request required" should populate. How to do that can anyone pls help. Thank you!
Trying to add one validation in catalog item client script for start date format for conversational chat in virtual agent. but this validation is not working. The validation is: when the end user will give a date input in the chat if it is in DD-MMM-...
Hi community,I was trying to implement one catalog item in virtual agent, which will give a result of conversational form. but for one variable(Start date) in the catalog item(Network Connectivity), have selected the data type as Date. So it should b...
Hi Team, We have a requirement wherein whenever any user opens the email client on any Incident record, and writes something in the body , it should come as same font for all the users.Can we do it? BR,Ankur
Hi All,I am trying to configure CMDB Health Dashboard. I have set Support group and description fields to mandatory attributes as false for business application CI class via CI class manager. However, CMDB completeness scorecard still shows that supp...
