Hi All, I am running the scheduled job we have 1lakh+ records from the 3rd party to fetch so we are using rest message and calling in scheduled job but the issue is it is taking 3 hours to fetch all the records so it that okay to make schedule to run...
If serviceline(selectbox type) is 'D/C HQ Deposit, set field Catalog item(reference type) as - HQ Deposit Management
Hi all Our ServiceDesk need to report on reasons why incidents have been reopened. The reason is saved in the 'additional comments' field, but when I add that to my report, is obviously displays all additional comments. Is there a way to only show th...
Hi! I keep getting this error message. I have seen others posts related to this subject, but none of them help me. I think I have all plugins and properties configured, and it still not working. Do you have any solution?
I'm getting below in payload:I only want array inside [] highlighted in bold and then get array "user_name", "action" and "groups_name" and create task for individual. ANy help please <payload>{"action":"Add to groups","all_groups":"[{\"user_name\":\...
I need to create a RP, where user can add multiple groups for a user or can remove multiple groups for single user.in RP it should have "add" remove" button which should add one line to get user name and group name.how to achieve it.
こんにちは。LINEからOpenID Connectによるログインを実現したいと思っていますが、エラーが発生してしまいます。LINEログインでServiceNow SSOを構成した実績がある方がおられましたら、方法を教授いただけませんでしょうか。【やってみたこと】※LINE Developerにて、LINEログインの構成は作成してあります。ServiceNow側で、SSOプラグインを導入した上で、下記の操作を行いました。IDプロバイダー＞新規 →OIDCエンティティプロファイル＞新規 →OAut...
Is there a way to suppress the inital KB article number provided whenever the agent uses /KB as an action? (or should I?) I've attached here what it looks like- a KB article number is shown and then underneath that, a link to the article is displayed...
I need to create a report that will list all tasks:assigned to Assignment Group A; submitted by a member of Assignment Group AAssigned to Assignment Group A; submitted by a member of Assignment Group B I know I could list out each of the members of t...
Hello Folks,We can create a Standard change template using Standard change proposal. We have requirement to create Standard change template from a Catalog Item. Is it possible, Please suggest.I want to create a catalog item that go should through so...
Create a notification that will remind the approver of an unapproved RITM (Note that you can reuse existing RITMs that satisfies the condition no need to create new catalog item or request a new RITM)Create a scheduled job that will trigger the notif...
I'm looking for examples of how other companies have set up their options to Report an Incident or Request a Service. Currently we have a widget on the home page (Report an Incident and Request IT Support - generic request) and our users are defaulti...
I need to remove ITIL role from user ''Test1'' but the ITIL role is inherited from group 'Welcome1'. In order to remove ITIL role from user I should be remove the group 'Welcome1' from user 'Test1', since ITIL is inherited from group. so my requireme...
Hi I have a requirement. We have a service request in production which automatically adds users to groups once the SR is approved.Now we want that if a users is added to a group in prod, the same should be automatically done in non prod environment. ...
