Stop Outage Creation

[SuganyaG6892717]

Hi All

1.My requirement is I have to create an outage for Closed Incident through CatLog Item

Whenever I try to create Outage for the closed Incident in Incident Form it should through a error message " Outage cant be created for Closed incident please click this "link"(catalog Item) and raise a request.

2. Once the user created a SR using that link in flow designer it should ask for the approval from Line manager then only record should record should get created.

[Tanushree Maiti]

It seems Manual outage creation from closed Incident , you want to automate. Just check how much outage record you need create from closed incident per month. If it is monthly 1-2 , I don't think automation is required. 

For this - You have to modify 'Create Outage' UI action on Modify and need to validate  the incident state.

If incident state is Closed

   Show your error message

Else 

   ASIS functionality

Then you need to create catalog item . Associated backend Flow would be there with approval from Line manager. Once done, instead of manual fulfiller , using action create the outage record as per your requirement.