Survey is only accessible to caller and not accessible to other who are receiving notification

[nandini29]

I have configured a survey to trigger upon incident resolution, with notifications sent to the caller, application owner, and RCA manager. Although the notification is successfully delivered to all recipients, only the caller is able to access and complete the survey.

Could you please advise how to configure the survey to allow access for the RCA manager and application owner as well?

[nandini29]

Here problem is application field is a list field in incident table.

[pavani_paluri]

I believe for list fields we can't send surveys, and if its a problem field I am thinking app owner is a reference field on problem

[nandini29]

No there are not custom fields