Hello, community!
I am required to define the delivery time/due date of elements in my catalog according to the duration of the resolution SLA assigned to each element. I understand how the duration is calculated for elements; in my case, I am defining the duration using the workflow for each element. I am unsure if this can be done with a business rule or some other configuration.
In the first image, the duration defined in the workflow is shown.
In the second image, the due date calculated from the workflow is shown on the portal.
In the third image, my workflow with the duration of 48 hours is shown.
In the fourth image, the fields that I want to synchronize are shown.
I would appreciate any answers to this issue. Thanks in advance!
Note: Each catalog item has a different resolution duration.
